Capita Enabler déjà vu17 Apr 2026 23:52
Around 20 years ago, Capita acquired 3 businesses (Webline, Synaptic, and Quay software) with the idea of creating a 'seamless' Financial Adviser solution (the Enabler programme). It spent an estimate of ~£20m for the 3 companies. Did it work? It did not; Fintel acquired the remnants in 2023 for a paltry £3.5m. Now Fintel is attempting the same, but not with 3, but 9 acquisitions. What could possibly go wrong? Well, at least Capita acquired the 3 companies with a strategy in mind. Fintel has come up with its 'Unity' service long after the 9 companies were acquired. Will Fintel succeed where Capita failed? Unlikely. What Fintel provides to advisers serves a purpose, but the key software advisers value are its CRM (Back Office) and investment platform(s). For example, MICAP data is used by advisers for EIS / VCT research, but is only relevant for some of their customers and there are limited gains to integrate the data in a workflow. Fintel is promising to solve a problem advisers don't really experience. Like Capita's Enabler programme, it sounds theoretically convincing but is based on wishful thinking, marketing spin, and is a backward rationale to justify its acquisition spree. Look at organic revenue and EPS growth to track whether it's really creating shareholder value. The (Capita) jury is still out.