What is your cancellation policy?
I am still seeing advertising on your site even though I have a Premium Subscription.
You can cancel your subscription at any time. Subscriptions will be renewed one month from the day of purchase, or if you choose an annual subscription, it will be renewed 12 months from the day of purchase. Please note, your Premium service will still be active until your renewal date and we do not do a pro rate refund for any unused period. If you wish to cancel, please email firstname.lastname@example.org
Please ensure that you are logged into the website, otherwise you will see advertising as normal. Please note only third-party advertising is removed for Premium members and we reserve the right to run occasional London South East promotions to all users.
Do you offer subscriptions for shorter periods such as one day or week?
All of our Premium packages are currently only available for one month, or annual.
What is Level 2?
Level 2 is essentially the order book for London Stock Exchange stocks. When orders are placed, they are placed through many different market makers and other market participants. Level 2 will show you a ranked list of the best bid and ask prices from each of these participants, giving you detailed insight into the price action. Knowing exactly who has an interest in a stock can be extremely useful, especially if you are day trading.
Do you have an App?
Our website is fully responsive and will adapt to whatever device is viewing it at the time. We currently don't have a standalone website app.
Am I able to tailor my package?
If you visit the Premium Services page, you'll have a detailed list of what's included in each package. This is currently set per package and can't be changed.
How can I update my payment details?
Am I able to pause my subscription?
You can update your payment details from the Members section, by clicking on Premium Services
What is your Refund Policy?
Currently you cannot pause your subscription but if you email email@example.com
you can cancel at any time before your renewal date. Please note, your Premium service will still be active until your renewal date and we do not do a pro rate refund for any unused period.
EU regulation states that customers have the right to cancel a purchase within 7 days, with the exception of services that start before this cooling-off period. Subscription to any of London South East Limited's 'Premium Services' provide immediate access to those services, so you are not entitled to a refund after the service has started. Hence, before paying, please ensure you are satisfied with the type of content offered by the subscription. Notwithstanding, refunds may be considered at the discretion of London South East Limited where a customer was unable to receive the service for technical or other reasons.