What is the London South East Trading account?
London South East Trading is an online share dealing account you can use to buy and sell shares at a set flat fee of only £9.95 per trade. Using London South East Trading, you can trade in any quoted UK equity (but not foreign stocks or unit trusts). London South East Trading is a trading name of Jarvis Investment Management Ltd who have been established for over 25 years
How do I open a London South East Trading account?
To open your London South East Trading account, simply click on the Apply for an Account button and complete the online application form. If your application is successful, we will email you to confirm your account is open. Please note, you must have funds in your account before you can start to buy shares. Alternatively, you will need to transfer shares in to your account before you can sell them.
Can we open a joint account?
Yes you can, but this facility is not currently available online. To open a joint account you will need to click here
and download an application form. Please complete this form, ensure both of you sign it at the bottom, and post it to us.
How do I fund my account?
To fund your account, click on the Make Payment button which can be found in the secure section of the website and follow the instructions, or call us on 01892 700 842. We accept Maestro or VISA/Delta debit cards. Funds are usually credited to your account within an hour (during normal working hours) and once confirmed, will be available to trade with straight away. Please note that you cannot make payments using a credit card. For details on how to withdraw money from your account see Q.23
How do I transfer in stock that I hold in the form of certificates?
London South East Trading is a nominee based account. If you have share certificates, you can transfer them to your account by clicking here
to download a Crest Transfer form. You need to complete a transfer form for each holding and then return to us at London South East Trading, Jarvis Investment Management Ltd, 78 Mount Ephraim, Tunbridge Wells, Kent TN4 8BS together with your valid share certificates (these must be in your name). Please make sure you fill in the following details - "Name of Undertaking" - The Company Name (i.e. Barclays or Vodafone); "Description of Security" - Security Description (i.e. ORD GBP1 or ORD USD0.10); "Words" - Number of Shares in Words; "Figures" - Number of Shares in Figures; "In the name(s) of" - Please enter your FULL name and address, exactly as it appears on your certificate; "Please Sign Here" - All of the registered holders of the certificate need to Sign the Form. You can leave the rest of the form as it is and we will take care of the rest. Remember to return your certificate with the transfer form.
How do I transfer in stock from another broker?
Simply download a transfer form by clicking here
and then complete, sign and return it to us. We will then contact your broker and make arrangements for the transfer of your stock.
How long does it take for stock to be transferred from another broker?
We will contact your existing broker on the day we receive your form, so the actual transfer should only take a few days. However, be aware that the speed of transfer is dependent on the efficiency of your broker! Shares held in an ISA are normally transferred within 28 days.
Do you charge any annual fees / what are your charges?
No, we don't charge any annual management fees for our London South East Trading accounts. Our simple and transparent charges can be found in the Important Information
section or by clicking here
When can I start dealing?
Once we have confirmed to you that your account has been opened and emailed your account number, you can start dealing. If you want to buy shares you must deposit money first of all. If you want to sell shares you already hold as certificates, these will need to be transferred to your nominee account - see question 4 for further details.
Is there a minimum size of order?
No, not at all. Provided you have funds on your account you can deal up to the value of those funds.
What markets can I deal in?
You can buy and sell shares in most companies that are listed in the UK. This includes dealing in equities, bonds, warrants, ETFs, investment trusts, shares listed on the IRS (International Retail Service) and CDIs of US stocks. Please note that you cannot deal in foreign shares that are listed on overseas markets. If you wish to invest in a CDI of a US stock you will need to complete a Form W-8BEN before you can trade. Click here
to download a form and quick completion guide. Alternatively, a full version of the IRS instructions to completing a W-8BEN form can be downloaded by clicking here
. Similarly if you wish to trade a CDI of a Canadian stock please complete the CRA Form
At what times can I trade using London South East Trading?
You can trade during normal London Stock Exchange market hours - from 8.00am until 4.30pm, Monday to Friday (but not on Bank Holidays).
How do I place an order?
Placing an order is very easy. First select whether you want to buy or sell (you can only sell if you already hold the shares in your portfolio). Add the symbol of the stock - this can be found using the "Lookup button" on the right hand side of the screen. Next, choose whether you want to trade straight away ('at Best') or set a limit and then choose which settlement period you want - this can be from 2 days to 20 days. Decide if you are trading a quantity of shares or a monetary value and then enter the quantity of shares or value of money in the appropriate box. Finally, enter your Password and click on the '"Review your order"' button. A price will be displayed together with a breakdown of the charges. You will then have 15 seconds to decide whether you want to accept the price or not. If you do want to go ahead and execute the deal, simply press the "Accept quote" button and the order will be executed. Your account will be updated automatically and an email contract note will be sent, confirming the details of the trade. For more comprehensive instructions please refer to the "User Guide" that can be found in the "Help and Administration" section once you have logged in to your account.
Can I close an unsettled purchase?
Yes you can provided the settlement date has not been reached. When dealing over the telephone just inform the dealer which purchase you wish to close. Alternatively, you can close a bargain online if you have more than 2 days left before the due settlement date by navigating to the "Active Orders" section of the website and clicking the "Closing Bargain" icon. Closing Bargains are linked to an opening bargain and all fields on the "Buy and Sell" screen will be pre-populated to correspond with the opening bargain. If the closing order is entered before market opens, your trade will be entered as a "Fill-or-Kill" limit order which is good for today only. If the closing order is entered after the market has closed, your trade will be entered as a "Fill-or-Kill" limit order with an expiry date of the next working day.
Can I hold shares in an ISA?
Yes you can. If you haven't already got a stocks and shares ISA for this year, you can open one online by clicking the Register link at the top of the page and complete the online application form. Alternatively, you can transfer in an ISA from another ISA manager. Simply download a transfer form by clicking here
and then complete, sign and return it to us. We will then contact your existing ISA manager and make all the necessary arrangements. You can transfer existing share holdings in to your ISA by a process known as 'Bed & ISA'.
How long does a trade take to settle?
Normal settlement is 2 working days (T+2). You can deal up to T+20 but you should be aware that the market maker will normally charge a premium on the price and dealing for extended settlement brings little benefit when cleared funds are required prior to placing a trade.
Will I get a share certificate?
No - this is a nominee account which means that the shares are held electronically in a pooled nominee account. You do of course still remain the beneficial owner of the shares. If you decide you would like to have the shares re-registered in your own name, this can be done very easily and is subject to the re-registration charge as detailed in the scale of charges
What is a limit order?
You can place a limit order to buy shares when the price at which you are prepared to buy is below the current market share price. Alternatively you can place a limit sell order when the price at which you are prepared to sell is above the current market selling price. Should this price ever be reached, your order will be dealt automatically. Your limit order will be held for the time period that you specified. Please note that you are responsible for cancelling these orders. Stop losses can also be set to help you limit any loss. If you are unsure about the use of limit orders or stop losses, please call our dealers who will be happy to help you.
What is a contract note?
This is a confirmation of your transaction and is sent out to you via email immediately after you have traded. Please note, you may need to set your email security parameters to accept this email. The email address that will appear is firstname.lastname@example.org.
How secure is the account?
As you would expect, all the information sent between you and our offices is encrypted giving you total peace of mind.
When will my tax voucher be sent to me?
Tax vouchers are issued annually for dividends which are paid within the previous tax year. They will be posted to you shortly after the end of the tax year.
When will I receive my dividends?
Dividends are normally credited to your London South East Trading account on the day we receive them from the registrar. The money can be re-invested or withdrawn as you wish.
How do I request money from my account?
Email us at email@example.com
and we will BACs the money to the bank account details we have on file. Please allow two to three working days for the money to reach your bank account.
How can I access my account statement?
Once you have logged in, click on "Cash" tab to see all monetary transactions for your London South East Trading account. These are updated immediately a trade has taken place.
How do I change my bank details?
If you wish to change your bank details please write to us
with a signed letter of instruction, enclosing an original bank statement (or a copy certified by your bank) which includes your name, account number and sort code - please make sure you quote your sharedealing account number.
If I move, how do I change my address on the account?
If you are moving, please email us at firstname.lastname@example.org
with your new address details. Once we have received them, your account will be updated within 24 hours - please make sure you quote your account number.
How do I transfer stock or funds to another broker?
You will first need to contact the broker to open an account with them and complete their transfer form. They will then send this to us and we will transfer the account on your behalf. A confirmation of the transfer will be sent to you via email. Please note, transferring stock costs £15 plus VAT per holding.
We will notify you in writing of any corporate actions. Corporate action details are also available in the share details pages of this website.
You can obtain free company reports by clicking on this link
Transferring in a Child Trust Fund.
From 6 April 2015, parents can transfer their child's Child Trust Funds (CTFs) to a Junior ISA. This change could enable children to benefit from wider investment choice, lower costs and potentially greater returns.
By transferring a CTF to a Junior ISA, your child could have the opportunity to achieve better returns, pay lower charges and have a greater choice of investments.
If you want to transfer a CTF to a Junior ISA, you will need to open a Junior ISA account, which you can do online, and then complete a CTF Transfer form
and return this to us. Once we receive the form, we will contact the CTF provider to transfer the full account value to a Junior Stocks & Shares ISA. We will let you know once the transfer is complete. If you don't know where your child's CTF is held, you can visit the HMRC website for help finding the account.
Who do I contact if I have any questions?
You can email us at email@example.com
. Alternatively you can contact us by phone or in writing using the details which can be found in the Contact Us