Member Info for joseywales

There will always be diverging opinions about the effectiveness of solutions in the software/tech space. Just take a look at the plethora of divergent opinion on Darktrace and their AI driven cyber security platform. As well as your own investigation, there also has to be a degree of faith in diligence carried out by major investors which built the business pre-IPO and those which have take significant share post IPO. As an aside, there's also, plenty of software companies out there with crazy multiples in their valuation which have no IP and operate their solutions across opensource.
Back to Trustpilot ... There is a process to validate the review prior to it being posted. Of course it's not robust and it's no different to the challenge Amazon faces with their product reviews and the marketplace traders trying to cheat the system. Ultimately, Trustpilot has built a client base which is loyal to the concept and has invested more in their system and credibility than review sites before it.
Its USP is that it provides it's clients a mechansim to 'cement' the bridge a consumer must cross to recognise the company as credible, the product as reliable, the service dependable etc, etc.
Of course the system can be scammed ... just like Twitter has a percentage 'bots' ... still worth a few billion though me's thinks!
I'm sure there's a lot of sore losers seeing how this share has tanked. However it's marketplace reach and continued scope for growth make it look very cheap at sub £1.