Member Info for D-Geeman

Thanks Yanis :)

Maybe the bad review came from someone who was more '4 months' old purchase rather than the 2 they claim, and cheesed off that they missed the deadline – so getting revenge the only way they know how. I do sometimes look at bad reviewer's other reviews to see what type they are. I haven't actually read reviews for a week for so.

And some people are simply odd..

Getting Xmas stuff from the attic now; won't be long!

Only a guess but if eve choose to answer (which they often do) they will just say the usual 'what a shame you were disappointed but within the 100 night period you can always return a mattress under our no quibble trial period. We know that mattress choice is very individual and while most people loves ours, there'll always be one or two exceptions. We've looked at your account and (we can't find your details or) we notice that you were entitled / received free collection but chose to send it back independently of our service; we hope you'll give us another chance! All the best, eve'

Do you think I should apply for the CS job? :)

As for the pillows, they are the lighter ones, around £40, but I got an offer. Not arrived yet as I think it was Friday when I placed the order. One is for my mother-in-law at Christmas and I suspect she will probably not like a pillow from me (as she likes her existing French pillows) but I am trying to help a neck problem of hers. She will at least be grateful that I tried – but you never know, she could be pleasantly surprised. I got one for me to try it for myself, so I can say what I think with some experience. I suspect I will like it and perhaps will buy top-of-range one later.

Don't give, I just don't believe that story. Looks like someone trying to spoil eve's reputation. At 2 months it's still well within the 100 day trial and there've been enough people on TP say that eve have collected – no problems – the mattress just not suiting them, within 100day. I have NEVER heard about a charge for collection within 100 days. If it was lumpy through a manufacturing fault customer would've have complained on day one and eve would've replaced it. Why would it arrive ok and become lumpy in a matter of weeks? There is more to their post than we know. I think people will disregard that post tbf.

Verney, as for the recycling question, read https://www.tfrgroup.co.uk/case-studies/eve-sleep/

I'd trust The Sun on this wife thing:
https://www.thesun.co.uk/tvandshowbiz/15197941/who-louise-minchins-husband-david-children/
over
https://latestinbollywood.com/david-minchin/
Could still be a good left-field question at the next presentation!

'email complaint with FOUR DAY response time. '
That's the standard announcement on the eve site. Could be that an angry complaint would receive a reply much sooner than a general query. From that review the customer seemed to be writing just after the incident and in full fury; would be interesting to know if they waited the maximum 4 days for a reply.

No doubt it would have been resolved with a return trip by DX to collect the old mattress. Another DX issue for which eve get the blame.

However I have also read that people are supposed to have their old mattress ready for collection and some customers complain that DX won't go to the bedroom and remove it from the bed; that's not the deal I don't think. I do think it reasonable to ask customers to have the old mattresses by the door; in this case we just don't have enough detail.

If you only pay to have an old washer removed by Currys then they expect you to disconnect from the plumbing and wiring before they will carry it away. It's rather similar.

Dragging a big old mattress down the stairs could cause a lot of damage so opens eve up to a lot of potential litigation. Taking a new, vacuum packed mattress up to a bedroom is altogether easier to do safely.

Youre probably right, but then you need to have someone to answer fairly sharpish, which means several (salaried) people answering phones, and at other times there'll be nothing for them to do.

With email everything is written down for the record, and you answer when you have the time.. They do have live chat too, which in my experience, can be found to be turned off but that is less annoying than a call that isn't answered.

They used to have a number and have turned it off so they must have decided they didn't want calls from angry customers.

Is this new, regarding trade enquiries?
'wholesale or trade enquiries Email us on trade@evesleep.co.uk'

Gifts page is just the same; nothing new and two items out of stock.

(Her one TP review; she must have been cross..)

https://uk.trustpilot.com/review/www.addisonlee.com
Cheryl Calverley
1 review
GB
Rated 1 out of 5 stars
6 days ago
A pre booked Addison Lee turned up 45…
A pre booked Addison Lee turned up 45 minutes late. A total joke. You pre book a taxi for a time as you need a taxi at that time. If you can't trust a pre booked taxi then I don't think you can trust them at all.

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'Reply from Addison Lee
6 days ago
Hi,

I am sorry to hear this. Please email customerrelations@AddisonLee.com and we can look into this.

Arifah
Customer Experience'

Job vacancy with an insight on customer services' role
https://app.otta.com/jobs/dDBRUnds

Maybe..

I didn't go back to look at the detailed figures. But last month's TP numbers dipped a little compared to 2020 which is tempering my own expectations. September this year was better than 2020 but we have to get above 600 in October to beat last year. If she has more cash available she may well use it on marketing instead of keeping it, and we'll feel the benefit in 2022.

She said profitable next year.. So that would mean still not profitable now, and she usually tells it as it is I'm afraid – though also glad.
Both could be up, though by a modest margin. I think she'll have spent less on marketing (as she said she would in H2) so that will help the figures.

Don'tgive, I think that's being a tad optimistic on the revenue. TP figures are similar to last year though don't take account of France or several 'extras'.

Nevertheless, I don't want you to be overly disappointed so I just bought two pillows; my small bit for eve (very small as on offer).

I remember those days wyn, and have sometimes wondered how your friend's business has fared too. I don't remember the details but wasn't it Lemming who disagreed with you the most? :)

It must have been around 2yrs – or at most 2.5 yrs – ago. We are not far from 2 yrs since covid arrived and was a while before then. It means that, from a selfish personal view, we are ourselves generally 'in' at a lower average than we were then. I first bought at 18p and was well above 6p at the time you were getting info on the market from your friend. Now I'm below 4p as I've mentioned.

Doesn't that mean that, for most here, the goal posts have shifted. If CC can bring even a modest profit in 2022 we should ourselves be fine? In hindsight you were absolutely spot on with your worries 24+ months ago as we were probably doomed; before lockdown we touched 0.9p so now what we be now.. 0.4p or less? But with the online sales acceleration due to lockdown we certainly are far from going under any time soon? Take-out France and we are probably profitable now.. It's quite a big change in fortune isn't it? I know it'll proving tough but it certainly looks do-able.

As you say still a long haul but *we* should be fine if we want to get out with our original investment and maybe some more. Or even hand in for perhaps a genuinely profitable company.

And some of us have even picked up some useful tips along the way, down to eve!

16 Nov 2021 | Ella Sagar
https://mediatel.co.uk/news/2021/11/16/online-born-businesses-now-biggest-category-of-advertiser-on-tv/

'“The only way we're going to get out of this trap of having to keep pushing money in, of 60% of our sales being driven by marketing, is by generating underlying brand awareness, underlying brand strength. The long-term strategic play is that base sales layer to fall back on” said Cheryl Calverley, CEO of direct-to-consumer bedding brand Eve Sleep.'

There's only a limited range at Argos. The basics mattresses only. Fair enough, they know their clients. But Habitat (even though the same people as Argos) have ambitions to sell to the professional classes and yet only have the exact same limited range as Argos.

At the end of my visit to Habitat there was a questionnaire. I basically said I couldn't find what I was looking for (an eve sleep hybrid mattress) and left without buying. Would I recommend https://www.habitat.co.uk to people I know? Certainly, you should all pay a visit in the next weeks and months and fill in your questionnaires!

(Maybe evesleep.co.uk want to keep the hybrids to themselves? Seems odd and unlikely.)

I see that the Switch Off ad was posted on: 4 Dec 2020 YouTube Switch Off with eve sleep 1,530 views

Perhaps the new Channel 4 ad – if there is one – will be premiered soon after the expected December TU.

Argos offer click and collect (well near me anyway) and there are a lot of Argoss in larger Sainsburys. That would probably be best option for someone wishing to collect. The boxed eve mattresses would fit on a back seat, or maybe lower the back seat, as vacuum packed and so reduced in size.
Two weeks to TU? Could be..

I haven't seen the long hot-water bottle on the gift page yet. It means that they should add it before long, and maybe other gifts at the same time?

When I read the TP reports on DX's poor service I did a bit of digging and there's a DX bb on LSE. DX are a relatively new company, growing fast, and I've bookmarked them for when they really get their act together.
https://www.lse.co.uk/ShareChat.asp?ShareTicker=DX.&share=Dx-Plc

Hi Wyn, I'm not sure you read this stuff in the evenings but yes, I am still in ABDX and haven't sold a single share, so was nice to be blue for a period this afternoon, and certainly much improved on last previous days. I first bought when the govt refused to pay and assumed they'll pay eventually.
Sorry to others for going off-topic; I do have ADV too, after noticing wyn's chats here. Thanks for all your comments on the presentation which I missed myself.

Hi wyn, easier to talk here than elsewhere! You make a good point on ADV.. I currently have less in ADV than the $ alternative. But after our other HE1 drilling experience I might still opt for the $ choice as it does diversify me. You're obviously confident here. I might allow myself a top up as cash allows, which it will soon. The $ is expensive to trade, with currencies etc, so really only ought to do it once, to bed and breakfast. Still not certain what to do as I have an allowance I haven't used, outside the ISA. My 'profit' is well within the allowance.
I have COPL too, in oil. Bottom drawer there for that one now.
Thanks for the TA analogy which does seem different to my own, and puts the odds more in your favour which is interesting.
all the very best, D.

Dontgive, looking at the regular workers' salaries they don't seem to be over-paying.. And I think they have fewer people than they used to. They seem to need more people on the phones to get better comms with clients. That's my impression with TP reviewers anyway. I suspect they get value from the staff by encouraging team spirt and probably have fewer sickies as a result.

As for the top brass, if they turn the ship around then their 'higher' salaries will be money well spent; if they fail then yes, they took advantage of the company. I'm firmly of the belief that CC is doing a good job. She could be earning similar elsewhere but imo, she's ambitious for eve which is fab.