RE: Ii9 Jul 2025 16:34
So ii are not execution only!
Reply to complaint…
My understanding of your complaint is as follows:
• You are unhappy with restrictions placed upon Tiger Royalties (TIR)
My findings are based on my understanding of your complaint, so please do let me know if I have misunderstood any aspect.
You have raised a complaint due to the decision to restrict Tiger Royalties (TIR) to Phone Trading Only. To confirm, this investment has previously been classified as Sales Only on our platform and we continue to monitor the instrument. While we strive to offer a broad and diverse selection of investment options to our clients, it is, however, not always possible to provide access to every asset listed on the exchanges we support.
As part of our responsibility to maintain a secure and compliant trading environment, we conduct thorough due diligence on all instruments available on our platform. Occasionally, this results in certain restrictions, such as limiting an asset to Sales Only or Phone Only, which may arise due to regulatory requirements, compliance considerations, or operational factors. Given the dynamic nature of global markets, these restrictions may be reviewed and adjusted over time.
Please note that the decision on which financial instruments are available, and the extent of trading access permitted, is at the sole discretion of interactive investor. This is clearly outlined in our Terms of Service, which you can review here: https://www.ii.co.uk/legal-terms.
For your convenience, the relevant clause is copied below:
“2.2: We have sole discretion as to which financial instruments are available to trade on our platform from time to time.”
Due to the surrounding nature of the instrument, it has been restricted to Phone Dealing Only. Following the monitoring of increased trading activity and the patterns of purchase, enhanced due diligence has been applied to the instrument. This will mean that additional questions and safer trading link will be presented to you should you wish to increase your position. For your convenience, I have embedded them below:
• We have seen increased trading activity in certain stocks recently, the pattern of the trading concerns us due to potential pump and dump activity.
• We believe some customers are being instructed to trade by third parties using social media platforms such as WhatsApp & Telegram.
• We strongly recommend that customers perform due diligence on any third-party offering investment advice to them to ensure they are regulated and authorised to do so (e.g. check name of firms and individuals on the FCA register).