RE: Velo6 Oct 2018 14:10
Faultsman. That has been the problem since day one. Staff were told to say when the contacted a customer, by phone or in person, to say, I am Fred from Openreach. The reply would be, Who? So in the end staff kept it to, high I am Fred from BT, saved all the questions. Even when people asked, why? After explaining they would say, so you are still BT why call it something different. Staff in other parts of BT when contacting a customer would not say which division they were from, just its Fred from BT. It gets even more confusing for customers who are expecting a guy from say Sky to do something and it's an Openreach person working on behalf of Sky ,or a contractor to Openreach turning up to do a job for BT !!!!!!!!! People still expect the person they are dealing with to be from the company they know, BT, British Gas, British rail, the water board. Think it's called, Job creation......... Or jobs for the boys at the top, have this wedge of money to change this for the sake of doing so.