Questions from yesterday's webinar19 Mar 2025 09:32
Full credit to Chris Gillespie, H&T's CEO. Following yesterday's webinar, I emailed him with my questions.
Not only did he reply at length that same evening, he's also arranging a hosted local store visit - at my request - to learn a bit more.
That's what I call private investor engagement! Chris authorised me to post my questions and his replies below, which I hope others will find useful:
Q: Since year end, has pledge book growth been sustained at a similar level to Q4?
A: No. We don’t tend to see much growth in January or February, and there does appear to be greater seasonality than was historically the case. For example, some of the business borrowers who stocked up pre Christmas have repaid their loans. But we expect them to return. Loan demand has remained strong, which is the main thing, with - as we anticipated - higher redemptions.
Q: What proportion of N.I. & business rate cost increases for the current FY are you hoping to mitigate against? And how?
A: Market expectations are unchanged so I guess the answer to this is ‘all of it’. The growth we have seen has been delivered with no increase in store FTEs and being more efficient is a key priority for us.
Q: Is there a significant difference in redemption rates & loan duration between personal & business customers?
A: Redemption rates are a bit higher on larger loans. Duration is about the same.
Q: What were the results of your Sunday trading trial in c. 10% of stores and is this being rolled out / kept to the current trial stores / dropped?
A: We are still learning. Some which we have opened we will cease. Some we did not open we will do so. In areas of high footfall, it has delivered incremental business for us, often with new customers. We will have a proportion of stores open on an ongoing basis where it is right to do so. A success overall.
Q: Has the reported national increase in shoplifting & staff abuse been felt significantly by H&T? And what measures are in place to try to counter it?
A: The former, no. We have fairly elaborate security measures in place, which helps. The latter, sadly, yes and we make sure we look after our people when it happens.
Q: Whilst presenting a "strong investment case" for H&T, Director share buys have remained negligible this past year, despite stronger results and a weaker share price. I raised this with Simon Walker at last year's webinar and was told it was a shareholder concern the company was aware of and that he was looking to address the issue.
Significant Director share buys are viewed by many investors as a clear sign of confidence. And vice versa to some extent. So why do you think this buying reluctance continues, particularly given H&T's confident outlook statement?
A: I increased my holding in 2024 (it is now around 200k shares). As did Di. The board is aware of this issue and is looking at ways to address it. I will raise the matter and your very valid points once again.