Member Info for Lurker2020

If the security guard doesn't seem too bothered, or is busy, then as a customer you're able to go to the customer service desk and ask to speak to the Duty Manager - and pass your observations onto them, so that they can take things further. This should also be done in an inconspicuous manner on their part, so as not to draw attention to yourself.

The method of shoplifting is a pretty common and well-known one as well, simply called 'boxing'. So it's kind of odd that no regular staff or security noticed this whilst the customers were going around store. As you said in your post, there was clearly a level of obliviousness going on during this time. Wonder what your store's shrink is like.