Terrible Friction click and collect , bad earnings25 Jul 2020 18:11
big fan of greggs normally, but the covid precautions in some stores, might as well mean that they shut. looked into 2 stores that only do click and collect. was willing to buy but was presented with a major faf at teh store fron, register a new login, attempt to login, book a slot! (6 slots an hour -- 6 customers an hour) i gave up when there but had alook at the website to see how easy it would be to use. In the stores -- jeeezzzzz no food on teh shelves at all and the staff were leaning on their elbows, trying to pass time............. this is not good. However i have been into a few other stores that are thankfully not doing click and collect and to be honest the system was working just fine, happily bought what i wanted........... but click and collect -- thats going to hit them hard... good luck greggs but move away from that poor system