RE: improvement to service5 Apr 2020 21:36
Rocka
My slot arrived out of the blue and that was for the next day - it seems that if you regularly check the web site eventually you will get a slot - probably within days.
I was speaking to the driver and he said that people were starting to order a bit less, therefore they could get more deliveries on the van - usually that get about 24 but that dropped to just 10 but has now crept back up closer to 17.
My stupid comment about the size of the warehouse was wide of the mark but maybe they will have to consider increasing the capacity/ size of the delivery vans in future.
Also the drivers seem to be travelling a lot between drops - the software doesn't seem to be able to target say a postcode down to the first four digits.
So I think they Ocado have got room for improvement.