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True... maybe you should send your suggestions for a better performance metric to you local MP
It's called a box-ticking exercise.
It is becoming part of people's jobs these days.
It actually satisfies the people who get good ticks.
It's 'Noddy-Level' stuff.
People spend their time getting approvals in order to justify their jobs.
Often the person being quizzed is put in a position of trust and told how important good reviews are.
It's on the level of the G.P. or NHS staff who respond to complaints of huge pain by asking:
'Where is it on a scale of 1 to 10?
Hardly scientific, is it?
Other services also have seen ratings improve over time.
Hey, there's a bonus point for TLY...P. 22 of the Annual report.
PATIENT SATISFACTION SURVEY RESULTS1 October 2020 to 31 March 2021
99% Would you recommend the physiotherapist to friends or family if they needed similar care or treatment?
96% I was satisfied with the information that I received prior to my appointment Strongly Agree or Agree.
97% The clinic facilities were clean, accessible and comfortable. Strongly Agree or Agree.
96% My physio provided a thorough assessment and clear explanation of my condition. Strongly Agree or Agree.
Overall 99%
I was satisfied with the quality of the physiotherapy service. Strongly Agree or Agree.
The point being, the sampled group are clearly satisfied with the quality of TLY services.
There are many reason why CQC cannot - as it is currently organised - be effective:
CQC focuses on meaningless processes, rather than the quality of human relationships
CQC places inappropriate burdens onto a struggling system
CQC does not respond to complaints, but rewards organisations that fill in forms correctly
CQC is expensive, bureaucratic and disconnected from real communities
The picture which emerges from these facts is of an NHS poorly equipped
to ensure that healthcare services outsourced to for-profit providers will
provide safe, high-quality care and good value for money.
dynaheir,
Tly were expecting the govn changes and have been building their business for it.
Read the company newsflow. I've mentioned it on here before.
They often mention the CQC ratings.
One of the things they have tried to do is to maintain good CQC ratings. The reason for this was because contracts were going to be awarded based on merit rather than cost, therefore they were planning ahead.
"In an almost unprecedented move, Vocare has improved the Royal Stoke Urgent Care Centre ("UCC") service by two CQC ratings in six months, moving it from 'Inadequate' to 'Good'. It also improved the rating of both the GP Out of Hours ("OOH") and NHS 111 services to 'Good', meaning that Staffordshire is now rated 'Good' across the board."
https://polaris.brighterir.com/public/totally/news/rns/story/rmm1dvr
I actually think he's right... I believe the NHS would favour TLY over many other because of their reputation even if they don't offer the best price.
More pure bull from the fool, he is making it up as he goes along.
His behaviour merits three lashes of the whip.
dynaheir,
"biggest resource lost was time hence the pivot to ICS with a shorter tender process and a longer duration contract at the end."
And ICS contracts are awarded more on merit, which is a great for TLY.
surprised,
Thanks for the link. Very interesting read.
The NHS waste precious resources on just about everything .full stop
So lets set this straight a contract is awarded on merit and value per retender for period of 3 years example , where the NHS have change is that if the service received over that period of time the contract can be extended without the need to retender.
This save money for NHS and for staff employed by the contractor to invest in the future and not short term.
However Totally Healthcare do not tender for work but compete with NHS on cost , operation by NHS cost £10k but Totally Healthcare will be £9k per operation.
Its more complicated then that but hope that you understand the drift then the confusion expressed.
If contracts are awarded directly to private healthcare companies without any open competitive procedure taking place then something may be amiss.
Also:
Government regulations require all contracts with a value of more than £10,000 to be published, and to be sent for publication within 30 days of being awarded.
Impossible to say,who would the bidders be? if any,and has a certain person once said on here ,if they isn't much profit in it why would they bid at all.....
TLY have the NHS confidence behind them ,that will be the prime reason they get the contracts because they have confidence in TLY
Yeah, the tendering process did indeed waste a lot of resources and the biggest resource lost was time hence the pivot to ICS with a shorter tender process and a longer duration contract at the end.
You can also bet there are multiple bids for any contract but I'm not sure if that becomes public knowledge at the end. Either way, bids for contracts or what contracts are up for offer is not something I research.
I meant to say:
The NHS have previously stated that they were wasting precious resources on tendering processes.
It is true that quality is (and should be) the most important factor in awarding a contract.
But can NHS bodies simply award contracts to private healthcare providers without considering other bids?
The NHS have preciously stated that they were wasting precious resources on tendering processes.
So, did actually TLY win the bid stated by 'surprised', (against competition by others) or were they awarded it without a typical tendering process?
oh,come off it Tricky,how the hell would you know if they had paid over the odds , supply evidence please , just another of your comments you cant back up. TLY has a very experienced management team and so that's extremely unlikely that they would have paid over the odds, and NHS are more concerned about the quality of the services provided than anything else right now
oh ,come off it Tricky, how the hell do you know they have paid over the odds ? supply information please instead of just trumping up a comment as such off the top of your head , you haven't a clue if they paid over the odds or not and giving the experience of the management team i reckon its extremely unlikely.pull the other one
Weird statement Tricky... "Anyone can 'win' a bid by paying over the odds"
You realise that it's the NHS that choose a winning bid and price is far from the only factor they will consider. In fact the reputation of the entity making the bid is probably of most value and for TLY that's pretty much outstanding these days.
Anyone can 'win' a bid by paying over the odds, but what it is 'expected' to be worth is another matter entirely.
That sounds like a gamble where the outcome is uncertain.
Making bald statements is schoolboy stuff.
with a very positive outlook .
'....... enormous backlog of NHS cases however, so we should expect demand for Totally’s services to continue expanding.
The bid pipeline is said to be picking up. There will also be opportunities in new areas,. The latest RNS in early August announced the winning of a 3-5 year urgent care centre contract for Kings College Hospital expected to be worth £4m pa, along with other contract extensions and increasing insourcing demand.
With profitability benefiting from the company’s increased scale and a following wind for the foreseeable future as the NHS grapples with the case backlog, Totally looks to be set fair. The shares had a strong run in the first half of the year, hitting 43p in early July; having consolidated that move they now look quite timely