Unbelievable !!1 Oct 2018 16:13
Slightly off-topic, which I hope you'll all forgive while things are so quiet on here.
We had a short discussion on here about Barclays Smart Investor a couple of months ago. My own experience of them at the moment is that the range of incompetence on their part is breathtaking.
Last time I was telling people that they were taking money from my investment account to pay my fees, despite my having a letter from them months previously confirming that a direct debit was in place on my Bank of Scotland current account. Apparently it wasn't! So in August I completed another direct debit form, which I know they received.
On Friday I got another letter from them, declaring that cash would be taken from my investment account for the payment of fees! So I phoned them. Oh yes, they said, a direct debit is in place. But it hasn't been set up for the payment of fees!! Dear God!!
This is nothing. Ten months on from the last SGZ rights issue, I STILL haven't had the Options associated with that exercise credited to my investment and ISA accounts. I have given up on phoning their Corporate Actions Team, who just keep on telling me that they are "looking into it". Today I have written to Alistair Thaw, the Director of Smart Investor, pointing out in no uncertain terms that these Options are mine by right, not at the whim of Smart Investor, and giving him warning that, without this being resolved in the next two months, I shall be taking Barclays to the regulators.
Last time we had this discussion, someone - forgive me, I can't remember which of you it was - recommended that I should take my business to Hargreaves Lansdown. While I am awaiting the crediting of my Options, I am not in a position to do this, but as soon as they have been I shall be doing so.
Barclays have become just un - bloody - believable!