RE: RE: Simply No Interest30 Sep 2021 20:34
Thank you stt1, I agree that everyone makes mistakes.
Each and every organisation.
Full marks for pointing that out.
NHS 111 is for people who really do not need to phone 999 or feel unsure how serious there condition actually is, (need medical help fast, but it’s not a 999 emergency), or need health information or reassurance about what to do next.
The usual triage pathways are applied, regardless of which service is called.
Yes! I can agree to that, generally speaking.
Phoning their G.P. for an appointment, if patients are unsure about the seriousness of their condition, is unrealistic as they will not get an appointment unless they phone before a certain time in the early morning.
If someone is not familiar with the system, e.g. recent immigrants, or confused and elderly, they may make the wrong choice, that is entirely understandable.
Where NHS 111 and GP OOH services are currently integrated, or closely aligned, there is probably a better chance of a successful outcome.
I am not sure if NHS 111 has the same access to patient's records as the G.P. to which they are registered.
Closer integration would be beneficial, providing that NHS 111 could easily access patient's records.