RE: Written up in The Times9 Jun 2021 20:56
@ Fairdealer.
Not a very pretty picture, by the sounds of it mate. I agree with you on the point of the money spent on the Welsh estate deal could have been better employed freshening up outlets that need it. I'm sorry you had a bad experience.
Given how we have an estate of 1000+ plus outlets, it's a fair bet that some will not be up to the same scratch as others, and work needs to be done to address that. It's unfortunate that you were unlucky enough to land at one of the poorer ones.
As you know, we often visit friends in The Midlands, unfortunately for us, there is not a Marston's Inn in the Stourbridge or nearby area, which is a shame, I'd have loved to have supported the company by booking in there. That said, the Marston's pub we go to for Sunday lunch has in my view, always been very agreeable, the furniture is uniform, the food good, the beer is also of a good quality, and the staff are very accomodating. That said, the standard has to be seen to be the same throughout the entire estate.
I've stayed at a couple of Premier Inns. The one in the Midlands, which to be fair, is a fairly new build. (Roughly 4 years old now) and we've stayed at one in Newcastle about 6 years ago, which did appear to be quite a lot older, (and if I'm being fair, that did show). But nevertheless, the standard of appearance in that one did look as though the effort was made to make it look the best it could be.
But as you say, first impressions are important to any hotel/motel.