RE: Capita holiday12 Mar 2026 10:25
@craig - M&S is a loved brand and, dare I say, a national treasure!
Capita - on the other hand - is a strongly hated and despised CRAPITA business in the eyes of the general public.
I was on the Civil Service Pension Forum last weekend (they ought to rename it WE HATE CRAPITA) and everyone were spitting bile at capita for mishandling their pension claims even though most of the claims were simply not handled by the previous provider.
To say the pension forum hated us would be the understatement of the century. When I pointed out that most of these issues were pre-Capita - I was swiftly removed from the forum and called a "Capita fanboy".
Even those pensioners whose pension had been sorted didn't not have any good words to say about Capita. The unions - that were posting reels on that forum - were encouraging everyone to contact their MPs to complain about Capita and also no win no fee lawyers!
So - whereas M&S is loved - we are despised - and we will get NO THANKS, NOW KUDOS AND NO CREDIT when we fix the debacle from any of the members.
In fact the civil servants are also writing in bulk to their MPs to demand that capita are not used for the salary contract either
I was holding £450k worth of Capita stock as I was cancelled on the forum and to say I'm shell shocked doesn't begin to describe things.
At the end of the day - unless we rebrand - we will always be CRAPITA in the eyes of the public and that's a huge obstacle to overcome