RE: New UCC contract & contract extension9 Aug 2021 14:50
Tricky
"The NHS patient safety watchdog has launched an investigation into failings by the NHS 111 telephone advice service which may have cost the lives of people with Covid-19."
Inquiries are always welcome, asks questions and are needed to improve service.
There are usually inquiries every year when people die due to mis diagnosis by hospital doctors in A&E, maternity, GP mis diagnosis etc. Patients sent home and told to take paracetamol etc.
Boris Johnson has also announced an inquiry into how the pandemic was handled. Do you think Parliament will be permanently abolished if the inquiry finds failings?
I would expect the inquiry to recommend improvements which should be followed through.
"Call handlers did not seem to recognise that conditions such as diabetes and multiple sclerosis made patients more likely to fall seriously ill with Covid."
Covid was new, doctors were learning as they went along.
Call handlers and TLY follow the script, which is produced by, um, professional clinical staff at NHS. If the script is wrong then it's not the call handlers nor TLY's fault. It's no different to the 999 service with their call handlers.