RE: Tesco doing nothing about mask wearing2 Dec 2021 08:33
Brief we've had is masks mandatory for colleagues unless medically exempt and are prepared to offer proof to any enforcement officer, be that police, local environmental health or otherwise if challenged. In terms of customers again masks mandatory however we are not to challenge/physically refuse entry to anyone or demand proof of exemption.
The proof of exemption part puts us on a very sticky wicket re the Equality Act, and the challenging customers part is simply down to the amount of threats/assaults/spit attacks/etc that colleagues on doors faced last time around. Sadly there is a minority that believe that kind of conduct is totally acceptable whenever they don't get their own way.