RE: Where’s the Cannacord 19p guy6 Oct 2023 12:10
Contd
‘We estimate group CAC has already risen to £26-27 per customer (Boohoo doesn’t disclose CAC) and this includes the UK, where CAC will be lower due to the strong brand, market position and high sales retention (i.e. low customer churn). Therefore, US CAC will likely be materially higher than the UK and the company will need to accelerate marketing to build brand and communicate the new delivery proposition, which could result in margin pressure.
On top of this, sales retention for the International division (EU, US, ROW) is low at an implied 44% (i.e. 56% of revenue churns each year) and assuming this is the same figure for the US, this implies customers stay for an average of just under two years. We attempt to analyse the potential LTV/CAC in the US, using the information Boohoo has previously disclosed and our own scenario analysis:
US scenario one: Using International sales retention of 44% and using the group customer economics, LTV/CAC would be as low as 1.5x – effectively uneconomic to spend on marketing, being highly margin dilutive.
US scenario two: Assuming the US sales retention improves with the new distribution centre and shorter deliver times to the group average in H1 FY23 of 73% and using the group customer economics, LTV/CAC would improve to 3.0x – making marketing more efficient and limiting margins.
US scenario three: Assuming the US sales retention improves to the UK figure in H1 FY23 of 91% post the new distribution centre and using group customer economics, LTV/CAC would improve to 9.0x – making marketing highly efficient and the potential to recover margins highly likely.
Based on our analysis, unless customer economics improve materially (i.e. towards the UK), we believe any US growth could be margin dilutive and potentially put Boohoo in an ever worse position. Further challenges to accelerating US growth and improving customer economics will be the competitive environment, namely Shein, and the weakening macro environment and a likely lower contribution margin (than the group average) as the new distribution centre in Atlanta is manually operated and not automated like the Sheffield distribution centre in the UK. Therefore, as it stands today, in our view, it remains uncertain whether Boohoo can return to growth’