RE: The chair's gone18 Mar 2020 08:10
The thing is Fleccy most ISPs only build local networks then interface it into BT core, that is there limitation to traffic, it can only go as fast as the local network data rate, let’s say a max of 10gig. BT wholesale tends to go directly into the core, or over a smaller, less loaded local network. The ISPs dont want the cost of lots of core access, so when demand increases there can be a tendency for there networks to struggle. LT. Have said several times you have an issue that requires investigation, have suggested a way forward, it’s down your persistence to get a resolution. As far as your supplier is conserned when they test or reset it’s fine, tick in box go away. It’s not right but it’s the way they all work, dependent upon remote testing, because most of the people on the ground with experience are now pulling there BT pension and unfortunately the new people do not get in depth training and time with experienced staff, just the way it is, no matter what industry you look at.