Very busy12 Dec 2024 06:25
DD post on FB
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. During the festive season, coupled with the Black Friday and Cyber Monday sales, we’ve been inundated with orders, which has unfortunately led to delays in our usual dispatch times. Additionally, Royal Mail and couriers across the board have been experiencing significant backlogs, adding to the challenges.
We do specify up to 5 business working days for delivery, and it’s important to note that these are estimates, not guarantees. During busy periods like this, delivery times can vary. Even Amazon extends their delivery times during the Christmas rush, so we ask for your patience and understanding as we work through this surge. Rest assured, we are working hard to get your order to you as soon as possible.
The response you received was certainly not tailored to your query, and for that, we sincerely apologise. Customer satisfaction is absolutely essential to us, and we’ll ensure this is addressed with our support team to avoid similar occurrences in the future.