Trustpilot reviews26 Nov 2024 09:51
I am sure the customer is incorrect in their assumptions, however it’s very damaging when accusations like these remain unanswered.
The longer issues like these fester, the harder it is to undo any potential damage .
Fake product
Like other reivewers, I received a fake Drunk Elephant cream. It is very obviously a counterfeit as I have the same directly from Drunk Elephant. The printing on the jar is off, and the cream smells and feels different to the genuine product. I contacted Drunk Elephant UK and they told me Boopbeauty is not an authorised reseller. I contacted boopbeauty, who told me they have documentation from their supplier that it is '100 legitamite'. I asked for this documentation but they have since ingored me.
Date of experience: October 27, 2024