RE: Full Year Results 202510 Mar 2026 08:16
Outlook for 2026
We are excited about our positioning in a strong market with significant opportunity ahead, leveraging the strong foundations we have put in place as the market and technology landscape continues to change and evolve
Capita is now a leaner business, focused on delivering scalable and repeatable solutions to customers utilising its technology partners and in 2026, we will be launching further AI-powered products which will make us more competitive, re-enforcing our right to win and more relevant to our regulated and public customers who are increasingly looking to benefit from AI solutions in a trusted environment
Reflecting good growth in Public Service and Pension Solutions, offset by challenges in Contact Centre, we expect the Group to deliver low single digit adjusted revenue1 growth in 2026 compared to 2025
Small decrease in adjusted operating margin1 reflecting continued challenges in Contact Centre and increased mobilisation costs in Pension Solutions and Public Service
We expect the Group to generate free cash flow, excluding the impact of business exits1 between £20m - £40m, with a cash conversion of 70% - 80%