RE: Capita will prevail12 Feb 2026 15:58
So looks like the agreed email handover was c200 emails it was 16000 🤷
Previously, the company suggested that the backlog of “work in progress” passed on from MyCSP was more than double the 37,000 cases expected. Today Holroyd said that the 16,000 unread emails was exponentially more than would be normal in such circumstances.
MPs were also told that the work backlog had included 12,000 pension-scheme members known to be due payments as of 1 December, but who had not been put onto the CSPS system.
They also heard that the firm had been presented with 20 million lines of corrupt data as part of the transfer process, which has seen the introduction of a new platform for the pension scheme’s 1.7 million members.