RE: Isa10 Mar 2026 14:56
Shame-lass cabbage revenue declined 1.2% you lying ....
Adjusted revenue1 declined 1.2% to Β£2.2bn (2024: 6.8% decline), with strong performances in Public Service
and Pension Solutions more than offset by revenue decreases in Contact Centre
β’ Public Service division (66% of Group adjusted revenue1) delivered its highest adjusted revenue1
growth in the last five years increasing by 4.5%, helped by contract wins and expansion of existing
scopes
β’ Revenue reduction in Contact Centre of 17.5% (24% of Group adjusted revenue1) from ongoing
impact of previously announced contract losses and volume reductions in the telecommunications
vertical
β’ Pension Solutions adjusted revenue1 increased 4.5% (9% of Group adjusted revenue1), as we saw the
benefit from indexation on existing contracts and go-live on new contracts
β’ Adjusted operating profit1 increased 34.2% to Β£113.5m (2024: Β£84.6m), reflecting the benefit from the cost
reduction programme which more than offset the Groupβs revenue reduction
β’ The Group's adjusted operating margin improved to 5.2% from 3.8% in 2024. Strong performances in both
Public Service and Pension Solutions, delivering operating margins above the Group's medium term target
β’ Reported operating loss of Β£129.6m (2024 loss: Β£9.9m) reflecting the Β£56.1m cost associated with our
successful cost reduction programme and non-cash goodwill impairment of Β£73.7m recognised in the Contact
Centre business
β’ Free cash outflow, excluding the impact of business exits1, of Β£54.0m (2024 outflow: Β£110.9m) reflecting strong
improvement in cash generated from operations. Free cash outflow, includes Β£53m cost to achieve savings on
cost reduction programme and Β£14m settlement with ICO following March 2023 cyber incident. Cash flow was
positive towards the end of the year as expected
β’ Net financial debt (pre-IFRS 16) of Β£143.4m (2024: Β£66.5m)
β’ Extended maturity date of Β£250m Revolving Credit Facility by 12 months to 31 December 2027; including a
Β£50m accordion option with remaining terms substantially unchanged. Additional liquidity from Β£75m committed
financing facility signed in February 2026, with same covenants as RCF, expiring in 18 months
Continued progress against strategic priorities to build a Better Capita
β’ Delivered Β£250m of annualised cost savings, with a significant proportion being realised as AI and gen AI are
further embedded throughout the business. Further opportunity to deliver greater value in Contact Centre
business
β’ cNPS improved to +31, up three points from 2024, the highest level since first measured by the Group in 2018
β’ Recently launched Capitaβs AI Catalyst Stack, an integrated platform leveraging technology from hyperscaler
partners, reducing AI solution deployments from six weeks to days
β’ Launch and scaled Capitaβs Catalyst Lab as the mechanism to capture market and operational requirements,
prototyping and solution scaling, 40 pilot products within the first nine