re: Chewin' it over..22 Oct 2020 11:11
"Separately, on 1 June 2020, the Company announced that the FCA commenced an investigation covering the period from 1 November 2018 into whether or not Amigo's creditworthiness assessment process was compliant with regulatory requirements. While this does not directly address complaints, any findings could have implications for how complaints are decided. At this time, the potential result and impact of this investigation is unknown."
This is the key thing ultimately - THE FCA investigation determines how complaints are decided which is when we know the extent or limit of the damage. This is where all the work is....working with the FCA to limit the damage and stay alive.
The existing complaints are either being paid or being sat on, pending FCA guidance post investigation. IMO the outcome of the investigation leads to a massive backlog of complaints being paid out or hopefully not. This may explain where we are at currently with seemingly low numbers in complaints. Currently Amigo are not paying out on complaints where a guarantor stepped in and paid as I understand. They are waiting for guidance and negotiating to circumvent the level of claims.
This may not be sorted until Spring of next year, but will not prevent us from relending and enjoying a rise.