RE: Cash Burn18 Jul 2020 11:32
Good morning Barchid arrived home late last night after a marathon trip.
Stayed at 2 pub/hotels so got a comparitor between private operated and corporate(Marstons)
As usual Marstons accomodation clock is separate to the pub and resturant. A relatively modern complex where they have strict protocols to prevent CV19. It was clear the Hotel and Pub were operation on a skeleton staff ( the same member of staff was moving between the Pub and Hotel). This is fine as costs must be controlled, it did not impact on comfort, but one did detect the member of staff was kept very fit.
The pub was not over busy even though in a good location. I would say there were less than 10 patrons in the pub/Restaurant, 20-25% of customers. The Accomodation block was 30-40% occupied.
The Hotel is tidy and clean and ample parking.
THERE IS ONE BIG NEGATIVE, ON MARSTONS BOOKING SITE BREAKFAST IS STATED AS AVAILABLE , FULL ENGLISH, CONTINENTAL OR A COMBINATION OF BOTH.
I wished a Breakfast however when checking in was told NO we cannot do. It was late and I did not remonstrate with the member of staff.
This IMO is very poor and no doubt other visitors would feel very agrieved.
Pub/Hotel 2 on the Welsh Board , which is independant, provided breakfast as required. They have a timing arrangement to make sure a limited number are in the Restaurant at one time. This hotel was CHEAPER ( breakfast included) than Marstons. This was not the issue, the fact Marstons did not keep to that advertised on the website, was to me a serious negative.
If the company does not deliver what is promised it will have a detrimental effect on Foot-fall. Bad news can travel fast.