RE: Marston’s my view...4 Aug 2020 16:49
Barchid
Stayed at the same motel
The experience was a bit like the Curate's Egg.
I'll start with the best part. The Breakfast team ( yes breakfasts were on this time), were helpful cheerful, attentive and wearing masks. On the contary the Receptionist on Friday night was anything but friendly, remained sedantry and when presented with my confirmation Booking email insisted on me giving my name. Presented my Privilege card but am not sure whether or not the discount was given ( will wait for my Visa statement). Used the electronic card to access the room, in separate block to Bar and restaurant , however even though kettle, cups etc were present NO tea, coffee, milk etc. Did not complain having just driven over 250 miles. Did understand later, the receptionist should have given a sealed bag with tea, coffee etc.
The first impression always sets the tone of the establishment even though the Breakfast team performed well, the receptionist gave me a bad impression.
If, as promised, Marstons are to provide Operational Excellence, serious staff training must happen, focusing on Customer care particularly Front of House staff.
Given the motel is in a good location and a Friday night I estimate the Bar and Restaurant was no more than 40% occupied and outside tables possibly 50% occupied. I asked staff on Saturday morning how trade is since re-opening, answer "slow but we are getting there"
In regards Tenancy arrears, aware as you state overdue rents etc have been bundled together up to the end of year 2018.
There can be no doubt that number is going to explode during the current year, we are unlikely to know precise figures until year end accounts are published. Had hoped Hoolicat may have been able to give us a clue? I will continue to dig but am under no illusion the numbers will be revealed yet.
I do not know but it is conceivable disagreements are ongoing between Landlords and Marstons regarding payment of Beer tipped down the drain. This in itself brings up another very important liabililty...alcohol tax. HMRC require payment of Alcohol Tax at point of manufacture when Bottled or Casked and not at point of sale as some think. Am pretty sure HM Gov have granted a tax holiday which means at some point the Tax will be payable as will other Taxes . The latter element will effect most if not all Trading company's many will have used these funds to survive, hope Marstons have it locked away.
A lot of bad and potential bad news is priced in, however I suspect there are other nasties lurking.