So quiet on the Western front3 Oct 2019 11:32
Well on the Botswanan front!
I have had an interesting episode with my beloved IG account.
Back in July I traded some CBA shares to buy TLOU.
I have been downloading my full history with them into spreadsheets, and my trade history was wrong thought my full activity sheet was correct!
I contacted them to say they were showing I still owned shares that I had sold, but only on their trade sheet.
They dubiously said that was because it had not settled yet! I left it there!
The trade did not appear after it was settled until recently when they sold that number of shares and put through manual transactions to correct my position. Messy but my downloads were now fine.
CBA paid a divi of £2.31 on 26th September and in the UK I received the dividend in my bank, converted to sterling, as usual from their paper sharestore! IG nothing! After a few days I contacted IG and they said it was down to their broker, it would come eventually.
It arrived this morning and the dividend text shows the dividend was for my true holding on record day PLUS the shares they thought I owned but did not!
Sounds good but the amount was only for the true number! Boo!
In our online chatroom I told them the true number - I reckon CBA paid them the full sum and they adjusted what I received manually. If I'd not told them the actual number, would I have got the lot?
I cannot see how they messed up, so they must have had a crash on the overnight batch run if they work in the same way my old banking system did. That just stores all the transactions during open hours. Overnight those transactions are applied to the master files (account files) and if the system crashes the masters can be reloaded and the batch restarted! We had maybe 30 sites across Europe and Asia running batches! Happy days, I was on call to them all overnight and overnight support paid £100 per night (5pm to 9 am) on top my London salary whether there was a call or not! I used to play darts and go to pub quizzes for £500 per week :O)
Had to stay reasonably sober mind so I could home or into the office to support them. Computer operators in Italy, Poland, Uzbec, Hungary and several other countries all had to speak English to me! Sounds incredible, but that was the least of the problems! Big respect for those guys. The programs used to run under an interpretter so I could access the code as line numbers and say "goto line number" - usually we'd ignore the current record and go to the next, having printed off the transaction number etc for their business analysts to sort out in the morning!
Fortunately I never had two banks crash at the same time , and I'd get maybe a couple of calls per month.
Once we went to C and C++ executables , we'd have to recompile the program that failed and run it in debug mode!
I cannot have worked overnight on those sites cos I cannot see a simple solution except restore files and run the whole batch again. The revamp to C++ broke the business - no new sales!