RE: Panorama27 Feb 2024 20:38
RE: PanoramaToday 19:11
ABRoyalMail, this may sound like a bizarre thing however you have to ask why the managers didn't get involved or even train their cohort?
Perhaps you are trying to allude the fact that RM don't really need managers, or at least nowhere near as many?
Hi oli , Royal Mail needs decent managers and a decent workforce that work well together to bring the state of the company back to where we used to hold it in high regard many years ago . We have poor managers . We also have poor staff none on that combination go well hand In hand . But when you have decent managers that actually know what they’re doing , and decent staff that know their job then you have a winning combination that benefits the customer . I’ve been in this game too long not to realise that when you’re missing either of those key links it’s a recipe for disaster . Wouldn’t it be a wonderful world where managers need their stuff and so did the staff . When I first started 27 years ago you had a flood of posties and hog’s with a wealth of talent , skills and knowledge , but the business was all to happy to let that go with vr’s . And with that terrible move they lost the 3 salient points I just mentioned . Talents skills and knowledge . You can’t buy that . It comes with years of training and dedication . That we know just too well . Same goes for managers and those who control the work area’s . You have a poor leader and then you have poor results .
You have a poorly trained workforce then how can the business expect good results . I don’t know if it’s the same in your office , but when I started there was p.40
Sortation checks for speed and accuracy . There was expert staff who could look at a poorly addressed letter and know the postcode it went to , nowadays it’s postcode sorting and any postcode that isn’t on a letter out newer staff suffer , half of them don’t even bother looking up addresses . That’s the business fault .
We have work place coaches that are not released from their normal year round role and want to make a difference but can’t . We have a revolving door of Angard , in my office we have brand new starts every other week starting at day 1. How can the expectation be that they can deliver value for money for the business when all Angard wants is squad rotation so everybody gets a shift . No .!
Peronsally I want my most knowledgeable
Angard doing the jobs they have been routinely left on to get their speed and skills up. I get lambasted for that as I’m not being fair . I don’t care about fair . I want best bang for royal mails buck . It’s a pity senior management won’t see this as a positive