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They had it shut down over the weekend for tweaking. With the result that its absolutely carp. Glad I don't pay for Premium.
happening with this site It's totally scheisse
All you would be doing is ordering your furniture from another retailer that will probably have a worst record for customer service ... a "trust" website won't know that as it is anecdotal and transaction volume influenced. You are on here with the sole purpose to persuade people that Next is near bankruptcy, for your own purposes of course? Your evidence is beyond weak, and laughable when you think about it. Next is one of the best run retailers in the UK and is performing steadily during a downturn in the retail sector. The strong retailers tighten up their act during these periods and the weaker one's go to the wall. When the cycle turns the stronger retailers benefit from the reduced capacity. Believe me, that scenario has been playing out since the dawn of retail. Let's hope your not holding that short position when the tide turns!
I do understand your loyalty don’t worry and if I had a few quid invested I would defend them as well But from the view of a customer especially if I was buying furniture as most of the complaints refer to that and I checked the reviews which I always do It would stop me ordering end of sorry
The complaints on Trustpilot are normal, not unusual. If you knew anything about, for example, the furniture and home business you'd realise that it is a business that generates a high number of complaints. Sofas don't always arrive on time, sometimes stock arrives damaged, or gets bumped in transit ... shit happens when human beings are involved and there are many moving parts in the process. My point is that this is normal, not unusual. As a % of transaction volume it is probably statistically low compared to many other retailers. You don't understand that because you don't understand this industry. The point that I'm trying to make is that no retailer in the world operates without complaints ... it is impossible to eliminate, and the cost of perfection outweighs the benefits. Comments on a "trust" website are not sufficient for you to gauge whether Next is an outlier. I suspect that Next have better service than most.
You obviously have not bothered to check the comments on Trustpilot then Yes we understand that retail get complaints and people normally only comment when they have the hump but it’s how there are dealt with Please do us all a favour and check then come back to me I understand you probably have a few quid tied up in this shambles so I understand the ferocity of your denial But if they don’t get a grip this will all end in tears
If you knew anything about retail, if you had any experience with customer services, you'd appreciate that all major (large and high transaction volume) retail companies in the UK and around the world deal with thousands of customer complaints every year. There are no retailers in the world dealing with a only a couple of complaints ... from Wal-Mart to Amazon to Harrods. And no, I'm not kidding you. I know from experience. And it's not a success/failure indicator either. One of the best known retailers in the US for customer service is Nordstrom, and their business is struggling? And what about RyanAir? The most hated of carriers by customers is the most efficient operator in the world, and very profitable. Next get customer complaints. Yes, of course they do, as do every other retailer.
I assume from your comments that you have not bothered to read the Trustpilot posts We are not talking about 1 or 2 disgruntled customers Before you comment further do me a favour read them then come back and tell me they not got a problem
The end is nigh? So we can all take it from your posts that you are not holding shares in Next, but you are possibly "shorting" the shares? Nothing wrong with that, and sensible given your strong conviction that Next plc will soon be in bankruptcy. I have family members who continue to shop with Next, both online and in-store, and they have not had a poor experience. Retailers do get customer complaints, that is inevitable in any company with lots of moving parts and human beings. The retail sector faces structural challenges but it appears to me that Next plc are better positioned than most to navigate them ... there online operation will continue to grow and it's likely that their store operation will undergo a managed reduction ... but bankruptcy? I very much doubt it. Any improvement in consumer confidence will see a re-rating of all retailers ... given the cyclical nature of this sector that prospect seems infinitely more probable than bankruptcy.
I order lots from them and never had an issue.
Morning all Was a bit bored last night so I took a look at the Trustpilot reviews and lots of them are truly shocking I am no lover of NEXT no prize for knowing that but even there most ardent fan should wince at the contempt they seem to show to there click and collect customers and people who order online for delivery We are not talking about one or two there are pages of them describing refusing to collect faulty goods non delivery not returning calls and general shabby and rude behaviour of there customer service team If there increased online presence is what they are banking on saving themselves from oblivion then they have a shock coming you all have Loads of regular customers saying they will never use them again EVER!! People read these reviews I know I do if I’m buying something online so it won’t take long for the word to spread makes you wonder how many people have already been put off Don’t take my word for it take a look for yourself Trustpilot/next If they don’t do something about it I think I am going to suggest to Leicestershire County Council to re name ENDERBY where there head office is situated to THE END IS NIGH
I take your point and I would just ad the staff are not treated very well now either. My better half has been there for circa 20 years at managerial level, and it used to be a great place to work for. Not any more. With regards to the SP and future. We review it every year and when it is not beneficial we will bail out.
My point is they probably not selling much of the (other stuff) Agreed there online presence is growing but so is the discontent There Trustpilot rating is Poor which is about as low as it goes, Seems that there ethos has been contaminated with the (this job would be ok if it wasnt for the customers) the type of contempt that blights companies who have had it easy for to long One customer even said that they had refused to help until she contacted the CEO and he got it sorted for her Talk about having a dog and having to bark yourself They seem to be suffering with the same problem Tesco had under filthy Phil Clarke who forgot that a retail business only survives if people are buying concentrating more on trying to bump up the share price and look whats happened to them This share price is held up by sky hooks helped along by the directors strategy of spending any money that should be reinvested to get them out of this mess on buying back shares just to support the share price Sooner or later it will all go pear shaped trust me Just hope by then you have smelt the Costa Coffee and jumped ship
With reference to them not selling many, their on line market is growing and they deliver next day, so they are stocked, just at warehouse level. They are expanding the online business, so logistics and cost might prevent then from stocking other brands in store, that presumably is not their model going forward. I agree that shopping practice is changing, but while the other none profitable, badly run retailers struggle, and go to the wall. Next is not one of them. Don,t confuse my scribes with someone who will always sing Next's praises, there is much wrong, but as long as the SP leaves me in profit, and the dividend keeps arriving I will hold. We have a slight advantage that the shares are bought through the staff system and so cannot lose.
Stock control mainly for a start I am guessing they don’t sell much through the NEXT site anyway let’s be fair if you where looking for a Barbour your not going to say tell you what I check out the Next website Plus NEXT have about 700 stores so to supply the full range M F size colour etc and change it every season would be a massive undertaking plus I’m guessing NEXT wouldn’t push your stuff anyway rather there customers spend there cash on there stuff more money in it Plus they probably think they have enough high street exposure anyway with there own stores and concessions in high end stores like Debs where people would traditionally look for these products
Maybe your on to something. If you sell them on line, why not sell them in store, possibly increase footfall?
Ah that explains it This isn’t really selling this is Fulfillment bit like what Amazon does You use there site to advertise you goods as they probably get more visits than you would and it’s probably cheaper and you pay them commission That’s why I have never seen these products in store and never will Think we can call that one a draw :)
Morning. There are numerous products Next sell. Abercrombie & Fitch, Adidas, Barbour, Boden etc. I f you go on the website and click on brands there is an A to Z of brands they sell.
Good Morning Ngn now I’m not being awkward but you really need to help me on this one What other products or brands not owned or commissioned by themselves do they actually sell I realise that there furniture is not knocked up in sheds behind there offices in Enderby but nether are there clothes The whole point or the point I was making originally was the fact that you can buy all brands in Debenhams Boss Levi Dior etc etc But in Next the only brand you can buy is Next brands owned by Next or products commissioned by Next and sold under its name And as the Next brand is losing its relevance or aura to top end some I have listed and low end the Primarks of this world It’s going to be its downfall
The reason for my post which you choose to ignore, is you stated Next only sell there own products. When the fact is they do not. You seem to know little to nothing about the company except when your out with your better half and you pop in, or you've had a half and you wander in. That must be under the DD or DYOR presentation I missed. Your post did make me giggle though, so not a complete waste of skin.
Well mr Arse er nal Don’t get me wrong I am happy for you But I strongly suggest you strap that parachute on and bail out before 10th May
Constantly reviewing is Director speak for we have lost the plot and once we had our finger on the pulse of fashion retailing now we haven’t got a clue bit trial and error But what we will do is buy are shares back to support the share price and up our prices to mug off are declining but loyal customers On a totally unrelated observation As it was such a nice day I thought I would go have a couple of glasses of the Amber Nectar at the local Spoons On my way there I decided to wander into NEXT and I think I have stumbled across the management s new strategy cuz when I went in there where as many staff as customers Now I’m guessing there idea is to allocate each customer there own personal shop assistant so as to enhance there retail experience Come on you got to hand it to them it’s brilliant
Themanwhocannottotaly another of your good ideas bites the dust Buy Debenhams was your quote The poor house for you lol At least we get a lovely Dividend here in fact I am also sixteen percent up without divis Enjoy The man
@ The MANWHOCANT, Executive directors and senior management continually review the design, selection and performance of NEXT's own product ranges and those of other brands sold by NEXT. To some extent, product risk is also mitigated by the diversity of NEXT's ranges. Taken from this weeks financial report.
No, that was a serious question. I cant find ref to a Primart retail shop. But if you want to revert to type. Forget it.