We would love to hear your thoughts about our site and services, please take our survey here.
Only in Europe
You won’t have to wait till the morning Just watch for the volumes This afternoon
Thought we had gone past the uncertainties over Brexit as a reason for everything
Thanks for that very helpful will put the Ferrari on hold for now but tuck these away for my pension As far as carillon was concerned I nailed my flag firmly outside the Too Big To Fail tent went to bed Sunday convinced the government would blink and they would knock together some rescue package Woke up Monday turned the radio on and nearly cried Lesson learned
Blimey theres a 12 month waiting list for the Farrari should I put my name down now or wait a few months?
Seriously I have been stiffed twice this year once with DDD and once with Carillion I could do with some luck
Very exciting
But I picked up a few shares in NUOG a few months ago Tell me do people really think this will hit £1
If so I will hang on to them
https://m.youtube.com/watch?v=K-DkyMXTo5Q 2 months to early Hey maybe I’m a visionary
This has come out of the blue does anyone have any idea whats going on
Sorry Alex I understand perfectly that s#%t happens and I am sure so does everyone else We know that maybe when you are unloading a mattress it can get caught on the door on it’s way out Or when you are sitting in the back of the van eating your sandwiches you can accidentally knock your flask over ruining the sofa your sitting on We do understand My point is how it’s dealt with If you check the John Lewis rating there’s also shows up as poor because as I mentioned and accept people only normally moan when the have the hump but the big difference is the way they deal with them Every posting on the John Lewis they reply to the customer offering thanks or support and empathy depending what type of comment it is Next on the other hand nothing In fact the opposite in one case and I am sure there must be more they actually contacted Trust Pilot threatening action if they didn’t remove the post The customer fair play to them weren’t having none of it and sent Trust Pilot copies of correspondence between him and Next and after reviewing it they promptly reinstated the posting What a way to carry on You and obviously Next are to quick to dismiss and ignore these reviews as a bloody nuisance how dare they complain and plenty more where they come from and as a percentage it’s negligible But I need to warn you and them that the reviews system is a force that should not be ignored and those that do do so at there peril. Pioneered by Pierre Omidyar the founder of E Bay he realised that people where put off by the idea of buying blind The internet was still in its infancy and the idea of just parting with you money to an unknown seller not knowing if you would ever see your purchase or your money again was a problem So he came up with the idea of feedback where previous customers would review either good or bad which would give people the confidence or otherwise to purchase and it works Now I am joe public and I look at John Lewis and I see lots of negatives but I also see the John Lewis are engaging with the customer and sorting it out I the look at NEXT and I see a lot of negatives and nothing NEXT don’t seem to give a toss It’s not the one person who you have given poor service too it’s the 10 ( now I’m guessing like you) who don’t bother buying because of the reviews Anyway I let you go it is Sunday so you deserve your rest Lots of heavy lifting tomorrow for you I’m guessing PS sorry about the grammar I’m in Spoons at the moment Regards
Ah so what you are telling us all that buying online and having it delivered is s%*t It’s just the depth that differs And it’s you opinion not based on any facts because you use phrases like probably and I believe So the whole theme of your post is it’s all s%^t but your believe in your opinion not because you have shares but you know about these things that NEXT is less sh*tty than the others Oh and in your opinion I obviously know nothing about retail it must be true because you believe it probably Don’t get a job in PR probably best you keep driving them vans
Think it’s probably an echo Bit like you get in empty buildings
I did actually Mr Smart Arse er Nah thanks for asking
I do understand your loyalty don’t worry and if I had a few quid invested I would defend them as well But from the view of a customer especially if I was buying furniture as most of the complaints refer to that and I checked the reviews which I always do It would stop me ordering end of sorry
You obviously have not bothered to check the comments on Trustpilot then Yes we understand that retail get complaints and people normally only comment when they have the hump but it’s how there are dealt with Please do us all a favour and check then come back to me I understand you probably have a few quid tied up in this shambles so I understand the ferocity of your denial But if they don’t get a grip this will all end in tears
I assume from your comments that you have not bothered to read the Trustpilot posts We are not talking about 1 or 2 disgruntled customers Before you comment further do me a favour read them then come back and tell me they not got a problem
Morning all Was a bit bored last night so I took a look at the Trustpilot reviews and lots of them are truly shocking I am no lover of NEXT no prize for knowing that but even there most ardent fan should wince at the contempt they seem to show to there click and collect customers and people who order online for delivery We are not talking about one or two there are pages of them describing refusing to collect faulty goods non delivery not returning calls and general shabby and rude behaviour of there customer service team If there increased online presence is what they are banking on saving themselves from oblivion then they have a shock coming you all have Loads of regular customers saying they will never use them again EVER!! People read these reviews I know I do if I’m buying something online so it won’t take long for the word to spread makes you wonder how many people have already been put off Don’t take my word for it take a look for yourself Trustpilot/next If they don’t do something about it I think I am going to suggest to Leicestershire County Council to re name ENDERBY where there head office is situated to THE END IS NIGH
My point is they probably not selling much of the (other stuff) Agreed there online presence is growing but so is the discontent There Trustpilot rating is Poor which is about as low as it goes, Seems that there ethos has been contaminated with the (this job would be ok if it wasnt for the customers) the type of contempt that blights companies who have had it easy for to long One customer even said that they had refused to help until she contacted the CEO and he got it sorted for her Talk about having a dog and having to bark yourself They seem to be suffering with the same problem Tesco had under filthy Phil Clarke who forgot that a retail business only survives if people are buying concentrating more on trying to bump up the share price and look whats happened to them This share price is held up by sky hooks helped along by the directors strategy of spending any money that should be reinvested to get them out of this mess on buying back shares just to support the share price Sooner or later it will all go pear shaped trust me Just hope by then you have smelt the Costa Coffee and jumped ship
Stock control mainly for a start I am guessing they don’t sell much through the NEXT site anyway let’s be fair if you where looking for a Barbour your not going to say tell you what I check out the Next website Plus NEXT have about 700 stores so to supply the full range M F size colour etc and change it every season would be a massive undertaking plus I’m guessing NEXT wouldn’t push your stuff anyway rather there customers spend there cash on there stuff more money in it Plus they probably think they have enough high street exposure anyway with there own stores and concessions in high end stores like Debs where people would traditionally look for these products
Ah that explains it This isn’t really selling this is Fulfillment bit like what Amazon does You use there site to advertise you goods as they probably get more visits than you would and it’s probably cheaper and you pay them commission That’s why I have never seen these products in store and never will Think we can call that one a draw :)
Good Morning Ngn now I’m not being awkward but you really need to help me on this one What other products or brands not owned or commissioned by themselves do they actually sell I realise that there furniture is not knocked up in sheds behind there offices in Enderby but nether are there clothes The whole point or the point I was making originally was the fact that you can buy all brands in Debenhams Boss Levi Dior etc etc But in Next the only brand you can buy is Next brands owned by Next or products commissioned by Next and sold under its name And as the Next brand is losing its relevance or aura to top end some I have listed and low end the Primarks of this world It’s going to be its downfall