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Well... if you thought Big Blu's Trustpilot reviews were bad, they're getting even more slammed by their furious customers on social media. Just take a look at any of the numerous comments/replies made on any of their Facebook page posts.
https://www.facebook.com/bigblubroadband/
I've been watching this for a day or two - and even though BBB quickly deletes numerous negative comments, it just can't keep up with the incoming flood of fury and anger.
Surely this can't go on for much longer? I don't know whether they've always been this shockingly appalling or whether their utterly dire customer service is a more recent thing (resulting from over-expansion and big expenditure cuts resulting from paying far too much for acquisitions)...
...but the fact remains that BBB is clearly further infuriating a subscriber base that already can't wait to dump it and move onto an alternative service as fast as they possibly can.
In fact, reading those Facebook comments, if those customers could actually ever get hold of anyone at BBB by phone or by email to cancel their accounts, then their overall customer numbers would be plummeting even faster, by the looks of things. Maybe it's all a cunning plan to retain higher subscriber numbers by making it impossible to cancel?
Really REALLY not good. At all.
We'll never know........!
unless there are pictures :)
All the best (granted, the sale was a boob, the growth... ! we wait)
Maybe he just wanted to go to Barbados.
To be fair to WO, although I've disagreed with him several times elsewhere on opinion as to futures, he knows his facts when it comes to history. Not many would remember Tarian, for example.
As for Simon Clifton - who I believe is the Technical Director - I'm not aware that he's recently sold any shares? It was Chris Hunter the Sales Director who cashed in his 2015 share options as soon as they matured, bailing out at £1.20 and banking a c. £41k profit (as per 12th Julyt RNS). Despite being BBB's head sales honcho, he clearly thought that £1.20 was a ceiling price worth bailing out at. One wonders what he knows?
WO, I do agree with you here... there are some notable similarities to previous incarnations of this beast. I remain convinced they've over-expanded and paid much too much in terms of acquisition cost per customer to do so. Why anyone would pay near-on top dollar for residential and small biz satellite broadband customers in Western Europe is completely beyond me - especially since any of those customers will jump ship as soon as literally any other alternative becomes available.
I reckon that BBB has seen this happening and that churn rates have accelerated to gut-clenching levels, causing pressure on revenues and income. Which in itself has led to swingeing OpEx cuts in "non-essential" elements like customer service. Which will only serve to accelerate customer churn even more. And so on... and so on.
Nailed it mate............ :)
with or without your googles , you can see...........! and you also share......!
Whatsoccuring seems incapable of sharing, maybe preferring to scaremonger instead............!
All the best (we DOOR and we SOOR :)
Jsmith, i take it that is a question.
If the SP is ticking up then the price is going up or some would say north.
I couldn't quite see DYOR without my glasses but I guessed.
I did my own research and couldn't find anything on Simon, there was another Simon that I found but he is unrelated to this company.
No reason you can't put up link though Whatsoccurring.........!
so guess we'll have to DOOR.........!
All the best (you could of course share your research...!)
Whatsoccuring. Your claims are unsubstantiated.
Ofcom's recommendation on fulfilling the USO (the 10Mbps minimum) is that it should require no Government funding - or at least the first £3400 (from memory) of any per premises service provision should be financed by the provider.
That's not going to work, of course - because the bigger terrestrial providers aren't going to invest three and a half grand of their own money in getting a 10Mbps service to one or two farflung properties - they'd never get their money back.
So I imagine we'll see a two-step process, much like we have with the existing 2 Mbps+ USC, with funding available for individual remote properties. In fact the existing BDUK Better Broadband Scheme mandates a 10 Mbps+ minimum threshold as what must be achieved for the end-user, so that hits USO criteria already.
HOWEVER, if you read the Ofcom document, satellite broadband is SPECIFICALLY EXCLUDED from being an allowed technology within the USO because of its unavoidable latency and jitter - so satellite can play no part whatosever in the USO.
FWA and 4G (or later, 5G) both can - as of course can FTTP and "fast enough" FTTC-based services.
Tp put some numbers on the size of the two target markets, there's reckoned to now be about 150,000 properties within the UK that can't get access to a minimum 2Mbps broadband service - and a further 1.9 million that can't get access to a minimum 10Mbps broadband service .
Look good jsmith.......
lets hope we're involved in that, Gov funded?
All the best (that would be nice :)
Bankruptcy, although unsavoury to many minds, is not uncommon, even in ordinary life,
Accountants will recommend it..........!
I know little on the subject, other than a bloke at work, took every overtime shift going so as his wife didn't go bankrupt and tarnish his/her name...... nice guy, but foolish IMO........ :)
All the best (she owned a shop BTW, not any more though :)
Interesting article yesterday in the FT, headed "Rural super fast broadband rollout generates £9bn, says report".At the end it reports that "the government hopes to connect an additional 1m homes in the next "few years" to expand super fast coverage to 98%. It is due to introduce a "universal service obligation" to ensure that all homes can get an affordable service of at least 10Mbps by 2020...."How it plans to achieve that is left unspoken, as usual!
Any good for BBB?
I see so Clifton sold his shares, the other directors and CEO have bought more shares.....
SP has ticked up today, who knows where this is going?
Whatsoccuring i googled what you said, couldn't see anything relating to this.
The bad customer service could be to do with the integration of the two brands, once this is one will be easier to manage perhaps.
I'd rather read the results.
As I said 100.00 pound. Five figures
Nice 1 Chesh.........
Your thoughts going forward, Mid year update coming up end of the month and trading update in December
Also resistance levels and charts going forward?
Thanks
Nice 'n calm Darren.......!
I like...........!
thoughts on the review website, and 4g?
1st , fake news, 2nd good idea....... wish I'd come up with it :)
All the best (jsmith rocks! ............)
behave Beep :)
are you mad?
five figures invested, big money, big gains!
Last I heard it was a hundred quid invested...
@jsmith23 I think we are hoping that is the case, there is no point guessing. I am assuming you have a substantial amount of shares in SAT as you post frequently and often sounding panic stricken by the slightest move in sp. If you read back over your posts give the impression that everyone else should panic with you and hence possibly put would be investors off which of course is bad news for yourself.
Perhaps calm down, sit back and see what happens, i have every faith things will be ok.
Regards
Darren
So are wee saying that in terms of customer numbers as far as we know this could have increased since last update, same with revenues and costs decreasing hopefully by integrating.
Are we assuming trading update will be positive year end?
BBB certainly has its issues - as I've mentioned.
However, I think it's wrong to slate them for the name change 9although you can slate what they chose if you like, I suppose).
They desperately needed to get the word "satellite" out of their plc name, because that was seemingly ringfencing them to a now out of date and not fit for purpose broadband delivery technology. They've done that. Tick in the box.
They also needed to combine their brands (Europasat and Avonline) into one, to cut down on marketing expense and make it more efficient. No point paying to try to achieve brand recognition across two separate brands doing pretty much exactly the same thing, when one will happily do. makes much more sense, so a tick in that box too.
AIMO.