A lot of retailers don't take Amex, you should have looked into this before you signed up!
RE: Trouble at Ocado?
Whilst I agree that it isn't a great first experience, if i applied that logic, purely based on todays web browsing/shopping, the following companies are in trouble: B&Q Wickes Screwfix Halfords...... the list goes on. just about every company that trades online that i have dealt with over the years has the odd glitch, just as bricks and mortar stores have staffing issues due to sickness from time to time. :-) yesterday was a glitch, and it was only over an hour or so as far as I'm aware. indeed, I managed to get my order placed in the afternoon. Try them again, and I'm sure you'll find it better than the waitrose offering, I did.
Trouble at Ocado?
If my experience is anything to go by, Ocado are in big trouble. I tried to order groceries twice yesterday, via an Amex card, and was told both times that my order could not be processed - no explanation given. Amex assure me it's not them. If they reject new customers (I was looking to switch my £1200 a month online spend from Waitrose) for no apparent reason and with no explanation, then there is something very wrong with their systems.
I forgot to add to my earlier post that I don't believe Ocado has mass market appeal yet, but advertising on TV as phy510 posted will give them more exposure which can only be a good thing.
The automobile didn't replace the horse and cart overnight it was a general process which is what we have here, online will gradually increase as it becomes more and more convenient and the prices match those in the supermarket with low delivery costs. A pure online player like Ocado as mentioned is positioned to take full advantage of the current change in shopping habits without having to cannibalise it's brick and mortar stores as it hasn't got any!
You would think after reading this we had it all sewn up... a no brainer...very encouraging. Cheers Rocka.
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