RE: 11 th March 202628 Mar 2026 13:16
Cont
analogue over digital.
Under our model, clinicians and community support can contribute to care in a way that is best for residents, not bound by location or analogue working models. In some cases, this would remove the need for additional estate spending in the first place.
Feedback Medical has been a technology supplier for two neighbourhood healthcare service simulations across London and a national simulation in Manchester, delivered in collaboration with NHS Providers, PPL and Optum. In these simulations, participants found the instant access to patient records, the ability to collaborate via an auditable chat-based patient log and asynchronous patient care to be an invaluable aspect of the working environment. With Bleepa as the underlying collaboration technology, these simulations found consistent improvements in the care journey, with fewer appointments and admissions, health improvements across population segments and residents feeling that the standards of care they received were better.
We are submitting a response to this call for evidence as we believe that securing the correct digital underpinning to the delivery of the Neighbourhood Health Service will be key to ensuring residents have access to the correct level of care, locally to them, while limiting capital expenditure on brick and mortar infrastructure. From our experience with running neighbourhood healthcare simulations, .we also
see th this working model benefits staff, who have access to greater collaboration and flexibility in their work
In this response, we will be addressing questions 1, 1(a), 1(c), 2, 2(b), 3, 4, 4(a), 5, and 5(a).
To complement this response, we would also like to share a whitepaper published in December 2025, Neighbourhood health now: The digital roadmap for delivering neighbourhood services today, in which we set out a vision for the delivery of neighbourhood healthcare using the technologies already in use by the NHS.
Questions 1, 1a and 1c
The amount of physical estate required to deliver the Neighbourhood Health Service is heavily dependent on the method of delivery of the service. Several options have been proposed, and the obvious solution for many organisations may be to embrace simple co-location to improve cross-provider and cross-team collaboration.
While there is evidence that co-location can improve collaboration and putting services under one roof may bring some benefits to residents, the efficiencies that can be gained are severely limited. The scope of neighbourhood healthcare as a whole is too large to simply rely on co-location, and doing so would favour patients in areas with a higher population density. Data sharing would remain bottlenecked by the limitations of existing technology, and efficiency gains would be limited unnecessarily. In fact, doing so risks creating new additional siloes in the health and care sector, beyond those that are already well understood to exist within the NHS.
A digital-first