RE: Good luck17 Dec 2024 11:33
@Pedrobull - Capita are an outsourcer who, under AH and his ex Amazon technologists, are going to morph into a technology led outsourcer to ride the AI technology wave.
I think it's a sound strategy being executed by some very clever people and I have no doubt it will work and make AH and his team (and by implication Private Investors too) very wealthy. It's just a question of WHEN that wealth is created ... Not IF!
Its worth reading Sameers blog about Service as Software and now Capita can fully get exploit this opportunity.
I also note that someone (not you) suggested on here that Capita's customers hate them .... That is incorrect as KPIs measure how effective Capita are delivering their services and there are penalties for poor performance.
I think that most of Capita's customers are thrilled with the service they get .... its just that Capita have been under bidding their services (over the years) and, before AH, were busy fools in that their customers loved them but they generated no profit for all their hard work.
That is now changing!