RE: Why oh why16 Jun 2026 11:38
@Savage_KeyboardR. I come in peace as always but need to push back on the 5 “darts” you threw earlier:
Dart 1 - you may have a point but it is not reflective of the underlying value.
Darts 2 and 3. Too speculative and not easyJet specific. If those conditions do prevail then they will affect more than just easyJet. And I’d never rely on a single month’s GDP figures, far too granular (wasn’t it plus 0.7% the previous month?). Quarterly or preferably 3 month moving average is a better measure.
Dart 4. It seems that is based purely on your opinion. And it doesn’t stand up to scrutiny, let’s dig deeper…
From ChatGPT:
If you use easyJet’s own customer satisfaction KPI (the measure it reports in its annual reports), the trend over the last four reported years has been:
Financial Year Customer Satisfaction
2022 73%
2023 73%
2024 76%
2025 80%
What the numbers show
* 2022–2023: Satisfaction was relatively flat at 73% as the airline dealt with the operational disruption affecting much of the European aviation industry.
* 2024: Satisfaction improved to 76%, which easyJet attributed to fewer cancellations and better punctuality.
* 2025: Satisfaction rose again to 80%, the highest level reported in several years. easyJet said this reflected investment in the customer experience, a 99% completion rate, and improved on-time performance.
Longer-term context
Looking back a little further, easyJet’s satisfaction score was:
* 74% in 2019
* 75% in 2020
* 75% in 2021
* 73% in 2022–23
* 76% in 2024
* 80% in 2025
So after dipping and stagnating around the low-to-mid 70s, the airline has shown a fairly strong recovery over the last two years.
Independent surveys
Independent surveys don’t always use the same methodology, but they broadly suggest improvement as well. For example, the 2026 Which? airline survey gave easyJet an overall customer score of 67%, up from 61% the year before, making it the highest-scoring of the major UK low-cost carriers surveyed.
Overall, the picture is that easyJet’s customer satisfaction has been steadily improving since 2023, with 2025 being its strongest reported year in at least a decade according to the airline’s own measures.
You mentioned easyJet before in relation to its financial results. It’s worth noting that this improvement in customer satisfaction coincided with a recovery in punctuality and completion rates, which are key drivers of repeat bookings and profitability.
Dart 5. I just can’t understand you mentioning this again. While high oil prices do matter, and will feed through in part to fares and margins, consumers will look at overall price; they simply won’t wait for lower fares specifically related to oil prices. Shall I defer my drive to Pembrokeshire this weekend to see friends in the hope that petrol will be cheaper in a few weeks/months?
I’m going to say in jest “I could choose to agree with you but then we’d both be wrong”! And I mean i