RE: RE:... Disgrace of a Company21 Feb 2020 14:19
" This has been going on for 5 years or more and there doesn't seem an end in sight. "
I presume you do know that:
1. The people who set up the excessive bonus scheme are gone, and the executive remuneration policy has been sorted out.
2. The new management commissioned an independent report themselves, which they themselves made public, to identify where they needed to improve.
3. They brought in a policy to delay sales until further in the process to help prevent some of these problems, despite this reducing profit.
4. They aggressively went after the fire safety issues, resolving many of them before it ever went public.
5. They were first in the industry (and I don't know if anyone else has done it) to implement a retention policy allowing the buyer's solicitor to retain some of the purchase price until snagging items are resolved.
6. They've changed their approach to leasehold.
7. They've seen a steady rise over the last year in customer satisfaction rankings.
All of these have come within the last 12 months. If you don't think that's a good start, well, I don't know what to say. Will it solve all the problems from past years? Of course not, but they have been working through some of those, too. Will every new house be perfect? Of course not, that's not possible. Will the build quality be of the absolute best? No, but then, they aren't charging "absolute best" prices, either. They are making thousands of homes every year, and not at the top end of the market, which provides an important service, because there's a shortage of homes and most people can't afford "top of the market." If they had perfect build quality they'd price out most of the people who are really glad to be able to buy a PSN home to get on the housing ladder. And most of those people are happy with their new home. Hopefully, with the changes they have been bringing in, that "most" will become an even higher percentage.
But Radio 4 will always be able to find PSN homeowners that aren't happy. That's life. I bought a TW home some years back. Someone didn't even know how to use a spirit level. That's life, too.