Continued strong performance across the business5 Aug 2022 08:55
Total Group revenue up 7.1% to £404.7m, with Group like-for-like1 (LFL) revenue up 6.0%, reflecting broad-based growth throughout the quarter.
o Retail revenue increased by 6.6%, and LFL1 revenue up 5.6%. All channels remain in growth, with Store LFL1 of 4.3% and Omnichannel2 LFL1 of 13.5%. Omnichannel participation of Retail revenue was 16.7% in the quarter, compared to 15.8% for FY22.
o Vet Group revenue increased by 11.2%, with LFL1 revenue up 8.6%. LFL1 customer sales3 across all First Opinion practices up 4.6% and LFL1 Joint Venture fee income up 9.6%.
· Continuing growth in new customers and strong retention of the 1.1m customers acquired last year, combined with the non-discretionary nature of our affordable pet care proposition, supporting ongoing growth in spend.
o Sign ups to our Puppy and Kitten Club continued at pace, averaging 25,000 per week, three-fold higher than pre-pandemic, and creating a 12-15 year growth opportunity over the full pet lifetime.
o New client registrations across our First Opinion veterinary practices remained strong, averaging over 8,500 per week, growing our active client base to 1.7m.
o The number of active VIPs increased 10.7% YoY to a record 7.4m, with our strategic focus on deepening customer relationships resulting in 27% of all VIPs shopping across more than one channel, up 14% YoY.
o The number of subscription plans4 across the Group grew 16% YoY to over 1.5m, generating over £135m in annualised recurring customer revenue, representing c8% of Group customer revenue.
· Good sales to profit conversion as we continue to proactively manage inflationary cost pressures through a planned series of productivity and efficiency initiatives.
· Our balance sheet remains robust, with net cash of £40.2m and good liquidity through our recently renewed £300m revolving credit facility until 2027. The vast majority of our currency requirements are hedged over the next 12 months, and we are progressing our previously announced £50m share buy back programme.