RE: Citigroup19 Jul 2025 16:16
@Aus3009
You are a bit obsessed about this, even though several people who work for BT have already tried to explain it to you. It’s really not that complicated — in telecoms or any other industry. For Openreach, it works like this:
Wholesale customers are ISPs who buy access to Openreach’s network to deliver services to end users — BT Consumer, Sky, TalkTalk, Vodafone, Zen, etc.
Retail customers are the ISPs’ end users — households or businesses that actually use broadband, phone, or TV services.
So yes — as you're (badly) trying to point out — Openreach’s direct customers are wholesale only. The retail customers belong to the ISPs, not Openreach.
However, the reason declining broadband numbers can affect Openreach's revenue is that when a retail customer switches to a non-Openreach-based ISP, the ISP stops paying Openreach for that line. That means Openreach loses wholesale revenue, since the physical line is no longer in use.
BUT that’s not really "the point". The point I was making is that there’s no direct correlation between broadband customers leaving BT and Openreach’s revenue. Customers have been leaving BT for years, yet Openreach’s revenue has been increasing.