RE: The Times, 09/02/2210 Feb 2022 15:01
‘Demand is here to stay’: Ocado sticks to expansion plan as losses treble
The boss of Ocado has insisted that its technology provides the “best economics” for buying groceries online, despite the company’s annual losses trebling.
Tim Steiner yesterday shrugged off concerns that shoppers would drift back to traditional supermarkets as household incomes become squeezed, saying that casual shoppers typically started cutting their dining out and takeaway spending first, before altering their grocery store.
The Ocado chief executive said that price inflation across the company’s products was at a lower level than the 3.8 per cent grocery inflation recently reported by Kantar.
“The past year has further reinforced that demand for online grocery is here to stay,” Steiner, 52, said. “In the majority of mature markets, the fastest-growing channel is online — and to truly win here, food retailers need to deliver the best offer with the best economics across all customer missions.”
Steiner is one of a trio of former bankers who founded Ocado in 2000. The company now has thirteen robotic warehouses globally after opening five last year, and it plans to open a further nine this financial year with retail partners in America, Sweden, Canada and Britain. Ocado said that it remained “in conversation with a number of retailers and continues to target further deals”.
Steiner said that these new warehouses would not have its new generation of grids or lighter robots — a “transformational leap” unveiled by Ocado unveiled two weeks ago. However, some of its latest innovative software, which can link smaller warehouse depots and remove the need for a central distribution hub, can be implemented.
Ocado’s robot technology and grids are at the centre of a legal patent battle with AutoStore, of Norway, which it revealed had cost it £27.9 million in fees in the past year. Steiner said: “We are reasonable people, so if someone wants to realise the folly of their ways and see a cessation of their claims so the lawyers don’t make as much money, then we are prepared to sit down. But we are prepared to defend ourselves.” Ocado won a £1.75 million settlement from Jonathan Faiman, a co-founder, after accusing him of stealing information to set up a rival firm.
Ocado unveiled a 7.2 per cent rise in group revenues to £2.5 billion for the year to November 2021, helped by a quadrupling of sales in its international solutions business from £16.6 million to £66.6 million after it opened its first two robotic warehouses for Kroger, the American supermarket chain, in Ohio and Florida. Ocado Retail, the joint venture half-owned by Marks & Spencer, increased its grew sales by 4.6 per cent during the year to £2.29 billion. However, pre-tax losses widened from £52 million to £177 million.
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