Raw Data12 Apr 2019 09:28
Raw Data
I used to work for a Bank and then our department was outsourced.
Outsourcing: When your current employer wants your services, skills, knowledge & loyalty but does not want to pay a reasonable wage, staff discounted mortgage or personal loan, bonus or continue your final salary pension scheme along with any other perks that have been accumulated over the years.
I was called a Process Development Manager (looked at processes, improved them and saved the Bank millions) I did not like a certain CEO who was knighted but then had his knighthood removed due to allegedly his part in the financial crises of 2007-2008.
When my new employers discovered I was good with numbers they got me to produce management information, statistics on every function that we performed like: total number of daily bank statements printed for each of their four Banks along with Service Level Agreement Data (SLA)
There were many occasions when we failed to achieve our Service Level Agreements. I produced monthly graphs from the raw data and from 12 of these packs I sent 10 to very senior people in the Bank including the CEO (other two packs for our notice board and our boss)
There were occasions when the Bank would trigger five or six times the normal daily volume of Bank Statements and our machine capacity for enveloping these statements could not physically cope with this volume within the 24 hour turnaround. If we missed an SLA then we were hit with a financial penalty. We only ever informed the Bank of one missed SLA.
Almost every other month we would not meet all our SLA’s and the information that I presented to my boss on the correct data would be altered. It was my job to produce replacement graphs with the altered data but I only did this with a confirmation email that instructed me to alter the data. The Bank knew 100% that the data was not correct but they did not want to rock the boat because if they hit us with a penalty then we would not tender for the next five year contract and the Bank would have to find another provider of our services at most likely increased cost. The Bank had their own internal auditors and not once did they audit our department, why? If an auditor had looked at the statements produced on a given day and looked at what Royal Mail had collected from us on a given day they would have seen from the raw data there was a miss-match.
I know what went on at the General Meeting. I am a numbers man (grammar etc is not my strongest subject) When you look at the raw data it is all there staring you in the face. So Lucy and her colleagues have to decide what I know from the raw data, so simple arithmetic for them what is 1 + 1 ?
Answer 1,666,666,666
RKB
PS at a wedding this afternoon, do they still throw confetti about? Like 1,666,666,666 little coloured dots of paper, or have they stopped that? Will they ever stop it?