Capita to transform its customer and citizen experience......31 Jul 2024 08:14
Capita has unveiled its latest offering, Agent Suite, a Generative AI (Gen AI) tool designed to improve customer service by streamlining and enriching the experience for clients, their customers, citizens and Capita's own agents.
"We see the Agent Suite capability as a game-changer in our contact centre offering. It will revolutionise customer and citizen experiences, offering a significant digital helping hand to our expert agents, resolving queries quicker and ultimately making interactions better.
Furthermore, this product forms a key part of our AI strategy – we’ll invest in new technologies and capabilities that unlock value for our clients. It will differentiate us in the market, stimulate productivity, create efficiencies and improve our competitiveness."
Adolfo Hernandez
Chief Executive Officer, Capita
https://www.capita.com/news/capita-transforms-CX-offerings-new-contact-centre-gen-ai-capability