RE: Primark12 Sep 2023 14:48
FT on line
The boss of Associated British Foods, which owns the fashion chain Primark, has become the latest business leader to warn about a marked increase in retail theft and abuse against staff in stores around the world.
Chief executive George Weston said the behaviour was “worse than we’ve seen in the past and it continues to get worse”. It had even weighed on Primark’s profit margins over the past year, he added.
“Theft levels and antisocial behaviour in-store are up, which is a nice way of saying people attacking store staff,” Weston told the Financial Times on Tuesday. “It will just continue to deteriorate unless the authorities responsible for law and order recognise the issue we’ve all got.”
His comments echo similar remarks in recent weeks by Ken Murphy, chief executive of Tesco, and Dame Sharon White, who chairs John Lewis and Waitrose.
The UK accounted for about half of the incidents at Primark but the issue was “everywhere”, Weston said, including France, the Iberian region and the US. In some instances, thieves walked out with goods worth more than £250.
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