RE: JOKE JOKE JOKE25 Aug 2021 19:55
You couldn't make it up... I'm surprised they didn't say:
I'm sorry but the information you require was held on Jimbo's phone which he attempted to flush but it still worked. He then dropped it from a height of 3 metres, but the protective case managed to save it (silly Jim!) - so we advised trying a sledge hammer, which was successful (we really do know what we are doing, honest).
We are working hard to recover the information for your request, but it is just 'out of our hands'.