Standards and Service7 May 2017 19:26
Thanks, Rufiji. I’m sure all of your observations as a resident are valid and, as ever, such useful input to this Board.
Would I be being too naive to suggest that, while it won’t avoid all the problems and challenges that businesses face, we shall soon be much better positioned once our HQ is properly set up and operational in Johannesburg, especially as far as any racial issues are concerned?
I write in the context of four or more years of trying to run it from 4000 miles away! Even more important to have a physical presence there now if all you write of transpires.
There will be some things we simply cannot avoid which is why I feel so strongly that (once the fleet changes are in place as well as our management and staff), we MUST make every effort to ensure check-in-staff and especially cabin-crew are properly trained with emphasis on customers being offered the very best service-with-a-smile. And that they are made to appreciate how very important it is throughout the company that we are seen to be the best as well as the most reliable and best value.