RE: Up, up and away?23 Jan 2026 06:13
BBC imho rubbish institution, biased reporting so far up starmers ass, no wonder folk go elsewhere
Reported about the mycsp online and only at end added
In a statement to the BBC Capita said that when they took over they had expected a backlog of 37,000 cases, but the actual number of outstanding cases was 86,000. Capita says it now has over 500 people working on the project, double that of the previous provider.
"Our teams are working tirelessly to clear the backlog we inherited and resolve member queries as quickly as possible. We sincerely apologise for the inconvenience caused to our members," Capita said in a statement
What are capita meant to do when they are lied to and left 2.5 times more open cases than agreed, old provider should be fined imho