RE: *blink or brick*13 Aug 2009 10:02
Has been selected by Nokia as the exclusive provider of a wide range of performance management, training, and support solutions for the Nokia UK Care Network. RGS was selected following a rigorous market assessment and tendering process. Success factors for Regenersis included an innovative proposition, demonstrable experience delivering service excellence, and a clear understanding of Nokia's current and future requirements.This new contract builds on the long-standing partnership between the two companies and Regenersis now provides services to Nokia throughout Europe including technical support and high quality repair. Over this period, Regenersis has built up an intimate knowledge of Nokia's products, processes, and understanding of Nokia's industry leading customer service requirements.Gary Stokes, Regenersis CEO said, "We are delighted that Nokia has selected Regenersis to be their exclusive technical support partner to the UK Care Network. Our solution dramatically reduces lead times for training and development, allowing the Nokia Care Points to service more products on-site, while improving their ability to deliver additional benefits to customers