Many observations16 Jun 2019 09:48
from a spot the errors/application of true or false stance.
Reference the RNS October 2018 - Acquisition of Swipedon - highlights and rationale - it was stated that the LTV:CAC ratio was 11, CAC NZD 609 LTV NZD 6,700. In the final accounts LTV:CAC is stated as 5.5x.
Can either of these ratios be true? What is the average life of a contract at Swipedon? If the transitioning is to an ARR/MRR business then one would hope the importance of calculating correct ratios is understood. 18 months forecasts have been prepared from 24th May 2019 during which time the company will continue to be loss making, if the ratios used in the forecasting are incorrect then the losses will be greater and/or the loss-making period will be longer. Further, the "correct" methodology to calculate the CAC should include for wages/salaries and not simply marketing and sales costs.
A target of 3,500 c/m's within the timeframe as disclosed ... if you set a low target then the chances are you will exceed it. If you state that a business is growing at +100% pa in your highlights and rationale then how does in excess of 2,000 become 3,500? Should the target not be well in excess of 4,000 including for churn?
It is implied that the hope is to become profitable in 2 years, to do so as an ARR/MRR business, in order to sustain the wages/salaries bill then the customer base requires massive growth and/or a greatly increased ARPA. Furthermore, the hope to become profitable in 2 years becomes a must, if the cash outflow remains at current levels, does it not?
Additionally, in future reporting - for transparency - the use of ARPU, ARPA, CAC, LTV and all other terminology used in ARR/MRR business, there is a requirement for accuracy based on actuals. Given that the major players in ARR/MRR world disclose such figures openly for transparency, then minor players should do the same. As to not do so, raises the "who is trying to kid who" question. Should it really be for the investor to apply "true" "false" and "if" to monetary statements/reporting to determine the truth or not?
A ratio of 11 or 5.5 or what?
Or could it be something like £85 cost to acquire a customer on a £39 pm contract ... length of contract unknown - GP margin unknown - salaries included or excluded (unknown as to whether taken into account in determining the true CAC using the correct complex method)?
All just based on a few observations ...