RE: Energy Broker Mis-Selling1 Jul 2025 19:32
Blade
Extracts from their FY19 Final Results RNS. Nowhere did they state that the financial performance , namely making a loss not a profit was still due to process/accounting issues.
Bobby Kalar, Group Chief Executive Officer, said:
"One of the main objectives of the year under review was to strengthen our internal processes so that scaling would not create further pressure points on the business as we have witnessed in the past. We have been working on transforming the customer journey from 'prospect' through to 'cash' and I'm pleased with the positive results so far.
Significant milestones have been achieved and we are now well placed to deliver profitable growth. Improvements made during the year included adopting more disciplined processes and cost controls, and focusing on enhancing gross margin”
Paul Rawson, Executive Director, Board member, also serves as our Chief Financial Officer and Company Secretary. Paul has significant industry and financial experience, as part of the Engie Group (ex GDF-Suez) and has been instrumental in implementing our "reset" as well as the embedding and enhancement of various "best practice" processes also suggested in the PwC reports which the Group commissioned.
Whilst we have recently focused on strengthening the effectiveness of our governance and the implementation of strengthened and joined-up internal controls across the business, it is vital for us to continue ensuring that the business retains an agile, pivotable "industry disruptive" mindset.
As a consequence of previous uncontrolled rapid growth, a "back to basics" root and branch approach has allowed the Group to focus on key areas which required strengthening, and parts of the business that were inefficient or heavily reliant on manual processes. The full journey of our customers' lifecycle has been redesigned so that an efficient process targets a right first-time mentality: from "prospect to booking", "sale to registration" and "bill to cash".
I'm pleased that this approach and continued development during the year has established a strong focus on enhancing gross margin and cost discipline, along with refocused sales and operational, financial and commercial controls.